CozySuites at Showboat

1

The room was not as booked. I paid for a two bed suite and I received a queen bed and pull out couch that was not fit for sleeping. Hidden fees and a complicated, extrapolated check in process hindered our vacation.

Would stay again

There is one small trash can in bathroom but could have used at least one more in room Also shelf in mini fridge was completely rusted. Very pet friendly. Convenient having laundry room on floor and convenient location to all. Nice sized room with great view

Everything was great except 3 of the elevators broken that led to long waits

The room was very clean. It had everything that you needed. But if you wanted new towels or bedding, you would have to go and wash it in the washer dryer on your floor , you are pretty much on your own. I wish also that there was more than one television for the whole residence. It would have been nice if each bedroom had their own television. We didn't need any assistance from the front desk but don't expect any either. Since they say cozy sweets is entirely separate from showboat.

I booked a stay at CozySuites at the Showboat in Atlantic City. I DO NOT RECOMMEND anything with the CozySuites name. Their communication was awful and there are several extra steps that need done before anything. It took 4 phone calls for them to “validate “ my reservation while I was trying to check in. I requested early check in. Hotel said room was open, CozySuites released room number at 3:57. I needed to request extra towels. You can’t just call the front desk. You have to call CozySuite( They don’t answer texts) and request. We needed blankets too, there were none in the room. They chucked a garbage bag of sheets and towels into the room, still no blankets. The Showboat itself is great especially for families, I would avoid their CozySuite rooms and go straight for the Showboat rooms. Also, the pictures are VERY misleading. The rooms are not nearly as big or nice as the pictures. We were supposed to have 2 queen beds, had 1 bed and a fold out daybed.

First they give us the but the room was already booked for a family we go into the room people items we tell they clean and said it would be ready at 4 but they are just getting started at that time then they said at 6 o’clock but we go into peoples items are still in it we complain they say they will give us another room in 20 minutes and we left the room and found the people in the room and we would call they would put something on some one else they ruined our one day vacation from 11 am to 10pm and we left and had to go all the way home terrible service there are plenty of other places to stay no one stay there terrible place the hotel was dirty the hall way had stains and hair everywhere.

Cozy Suites does not even deserve 1 star as that is being generous. The WHOLE experience was absolutely HORRIBLE. The check in process was so bad, my reservation, which was made many months in advance, was placed in a pending status while my guests and myself waited 3 hours to get our rooms. I tried calling cozy suites to get help but only was told someone would have to call me back in 5 minutes and I still have not received a call back. When we finally received our keys and went to the room we were greeted by the cleaning staff who said we were not allowed in the room and needed to wait as they were moving furniture and decorations into the rooms while cleaning them - We didn’t even get the rooms we had pay for which BTW had to be paid for in advance! The only bedding was a bed sheet! No blankets, not enough pillows or towels and when we called for more they only responded with an email saying with there is towels and bedding, so a room that sleeps 10, 6 towels was enough? We were supposed to have an ocean front room but only saw the parking lot. Only 1 of the 4 elevators worked and the stairs were blocked off. We were on the 12th floor and was told by staff “what do you want me to do?” Checkout was at 11 and at 10:15 the cleaning staff came barging in, no knock just unlocked the door and came in! The customer service is horrible!l I wouldn’t even recommend Cozy Suites to my worst enemy!

Costo mucho hacer el check in muy mala calidad y la atención horrible

Only one elevator was working very inconvenient specially when the place is really busy and the cozy side was remodeled very cheap.

Horrible experience when we first arrive, someone was occupying our room. They moved us to another room and that bed was broken. They were not able to get us into another room until the following day. The furniture was cheap and dirty. It was connected to the waterpark and boardwalk

Location Staff unhelpful Hall way to the rooms smelled so bad. Carpet was nasty. Room smelled musty. So unhappy we left a day early

Initially there was a mess with the booking and the room i reseved. the title description and the main content of their posting is confusing and the stuffs are not really helpful. This is like you rent an apartment for the days. you have to do everything your self. no beach view, not stuff to help, elevator does not work. they have 2 elevator with 4 door each but only one work for each. and it is slow sometimes you have to wait over 20 minutes. there is a continuous loud noice at night which i couldn't figure out. hallway is not clean and smelly. Ice machine broken and you have to go three stairs to get ice. all in all not a pleasant place to stay if you are with family. the only positive thing is is next to the water park and parking is free

I would choose a room with more space but nothing to really dislike

Supper slow elevator and noises at 3am .

Not clean

Horrible customer service

Completely unsatisfied with everything from A - Z. I booked a two queen bed room with a sofa bed. Before heading to the room I asked receptionist if the room has the two queen beds. Her response was we have nothing to do here with those rooms only here to provide you your rooms keys. Get to the room and it's not what I booked. Not only that I was completely filthy no room service. No one on premises to help. The only help via phone which was completely useless. Do not come!!!!!

Vary family friendly specially with kids loved it every thing.