Comfort Inn & Suites Augusta West Near Fort Gordon

I truly appreciate the incredible staff. When my elderly aunt experienced an issue, the staff, housekeeping, and maintenance team responded immediately without hesitation. Their compassion, professionalism, and willingness to jump into action made a stressful situation so much easier to manage. I am sincerely grateful for everything they did to assist both my aunt and me. Thank you for going above and beyond!

1st room had a backed up sink and cockroaches. 2nd room TV remote didn't work and trash behind the furniture. The danishes served at breakfast were covered in green mold. I do not recommend this hotel.

I would never stay here again. I will pay more for better quality.

Had to wait a bit for staff to come to the front desk to check in, they were busy helping a hotel guess elsewhere. The hotel really needs to update the door locks, the key card did not work very well. And it took multiple attempts to unlock the room door.

Upon check out, I was told there was an overcharge of $ 38.96 and given a receipt showing a refund due. I was told it would be a credit on my method of payment (AMX). I have yet to receive the refund.

Clean room

Our first room (316) was filthy. The tile was dirty, the carpet had not been vacuumed, and there was a dead roach on the floor. We didn’t even feel comfortable unpacking. We went to the front desk to request another room and explained the problem. There was no apology—just a reassignment to room 416. Unfortunately, the second room was just as bad. There was hair on the floor and on the toilet, the carpet was dirty, and we even found clipped toenails on the floor. To make matters worse, no one asked about our stay when we checked out. There was no effort to address the issues or show basic customer service. I have been a Choice Privileges member for 18 years (Member #DAF11211) and have never been treated this way. Overall, cleanliness and service were unacceptable. We were extremely disappointed and will not stay here—or at Comfort Inn—again.

Place was in a good spot but it wasn’t that clean and felt old. Tv doesn’t work either.

Very clean and comfortable place with an excellent staff and good breakfast

Great last minute deal. Very accommodating

Very clean and nice I recommend

As a truck driver this is my favorite place to stay when I visit my family, here in Augusta area. The staff was was very professional and social friendly, any questions were answered quickly. The rooms are very quiet and clean. They get a 10 in my opiopn.

The hotel needs to be refurbished. My daughter noticed carpet stains before I did. It was a surprise how to see a room with such stains. There was a table like thing with a cushion on it and it looked like a cat scratching post. It was affordable but not a place I would stay at again.

Room carpet was dirtiest of any hotel I have been in.