Sleep Inn & Suites Grovetown - Augusta West

Pet friendly, poor breakfast many people smoked on back parking

The room was clean. They are stingy with the air conditioning. Other than our room It was only running in the breakfast room, not in the lobby or in the hallways. The breakfast was adequate but the waffle mix container leaked constantly and the waffle syrup handle was bent and needs replacing. I slept well. It was quiet at night, no noise. The glass in the elevator and the steel doors on the elevator had handprints on them like no one was cleaning them .The bathroom on the bottom floor had no paper towels the entire three days we were there. This is a bare bones establishment. It is obvious they are trying to cut costs and it diminishes the overall experience which is unfortunate.

The room was clean but the tv and microwave would not work the night I got there and on the second night I did not return to the room until about 2 a.m I scooted the dresser to find tv and microwave were not plugged in but it didn’t matter because they still did not work. The lady at check in on Friday night was helpful but the next day and check out day the not American nationality man was not very friendly. Did not offer any discount for not working pieces. And least I forget breakfast was being put up right before I got there at about 9 am. It was a Saturday morning, why put food up that early. Swimming pool needed work, chipped paint and pitiful looking hot tub was terrible and did not work, if it was even a hot tub, I don’t recommend this place.

Windows Glass & Stainless Steel in elevator needs to be cleaned. Finger prints and smears make it seem lees clean. The gym was broken and really unclean, Other than that it was a good stay. It would have been excellent otherwise.

Everything was great Absolutely nothing

Great

They charged me extra $20 than what Expedia told me, which lost my faith in Expedia.

Room was very nice . .comfortable & spacious. .breakfast was ok . .needed few more options but overall excellent experience

It was in a good area, staff were friendly and nice. Are one night they knocked on the door and entered your room. Yes they took out my trash and gave me one new towel but my bathroom light blowed and it was never fixed and they lied about the damage deposit I have not received that yet so…

Clean room and great staff.

The staff member who moved me to the second room was kind and helpful. However, when I raised my concerns the following day, I was instructed to contact the third-party booking company regarding the issue. They are currently working with the property to resolve my complaint. Before checking out, I noticed housekeeping staff preparing rooms. My concern is not with the housekeeping employees, but with the condition of the room before guest arrival. The cleanliness did not meet reasonable expectations, and it appeared the staff may not have had the proper tools to do their job effectively. Overall, this was a very disappointing stay due to the cleanliness issues and how my concerns were handled.

It’s was just not the standard expected

Breakfast could of been better

Would stay here again

The pool hadn’t been cleaned; there was no way to turn on the hot tub.

Booking gave me one price and when I got to the location it was more thank what was quoted to me by booking

Staff walked in my room before checking out. Knobs on sink don't work and pop off when used. Knob on door broken and door would not close. Tub feels like is going to collapse in the middle and entire bathroom needs to be renovated. Walls looked dirty with old dirt caked on and crayon marks. The only plus was the quiet floor with the lack of guests checking in and most people are workers coming in/out.

The bed and room was very comfy

Smoke free and quiet

Staff was very accommodating with coffee and towels as I had a do not disturb sign up my whole stay. Area was a little sketchy, but since I’m not from here, this may be a one off. Room was comfortable and met my needs with a nice comfortable bed. I would stay here again.