Sleep Inn & Suites Grovetown - Augusta West

Clean room and great staff.

The staff member who moved me to the second room was kind and helpful. However, when I raised my concerns the following day, I was instructed to contact the third-party booking company regarding the issue. They are currently working with the property to resolve my complaint. Before checking out, I noticed housekeeping staff preparing rooms. My concern is not with the housekeeping employees, but with the condition of the room before guest arrival. The cleanliness did not meet reasonable expectations, and it appeared the staff may not have had the proper tools to do their job effectively. Overall, this was a very disappointing stay due to the cleanliness issues and how my concerns were handled.

It’s was just not the standard expected

The staff and the stay Breakfast could of been better

Would stay here again

The pool hadn’t been cleaned; there was no way to turn on the hot tub.

Booking gave me one price and when I got to the location it was more thank what was quoted to me by booking

Staff walked in my room before checking out. Knobs on sink don't work and pop off when used. Knob on door broken and door would not close. Tub feels like is going to collapse in the middle and entire bathroom needs to be renovated. Walls looked dirty with old dirt caked on and crayon marks. The only plus was the quiet floor with the lack of guests checking in and most people are workers coming in/out.

The bed and room was very comfy

Smoke free and quiet

Staff was very accommodating with coffee and towels as I had a do not disturb sign up my whole stay. Area was a little sketchy, but since I’m not from here, this may be a one off. Room was comfortable and met my needs with a nice comfortable bed. I would stay here again.

The room was nice and clean

Very quiet and convenient

It was excellent Nothing everything was perfect

It was quite Nothing

The hotel itself just looks like they slapped a coat of paint and couldn't reach the hard places. Our bathroom shower curtain rod was absolutely hanging on by a thread. There was mold around the tub, roaches in the bathroom area. I was a bit worried about sleeping in the bed since there was a horrific golden couch that had stains all over it next to the bed. No business area, the pool is the smallest one I've seen at a hotel. I wished I never used the onekey

Good stay

Best value in the area

This is a very low budget hotel. Staff was not friendly or helpful. The pool area was a smoking section. I found hairs stuck in my washcloth and towels. I can’t speak to the free breakfast because it wasn’t open when I left at 5:30AM. They have parking right outside of the first floor rooms. Literally directly beside the windows. It’s very irritating when people are coming and going through the night. I suppose the highlight was that at least I didn’t see any bedbugs.

Great staff!