Best Western Augusta West

1st day Breakfast: Biscuits and slop gravy, with little specs of sausage in it. No bacon, eggs, sausage or "Full Breakfast" they advertised. Continental at best. Juice machine was off. I had to ask why. They turned it on, but it gave me some nasty watered down residue that I dranked and had to spit out. They then had to clean it out and did a lot of steps to make it drinkable. Coffee was Cold or leftover 2nd day Breakfast: Potatoes and something that looked like frozen chicken bites or nuggets. Batter was falling off from being previously frozen. No Eggs, bacon, sausage or the "Full Breakfast" they advertised. Coffee was cold or leftover Went outside around 2:00am Monday morning to smoke, and the same overnight rep from Fri, Sat, Sun , who failed at making a "Full Breakfast" for guest 3days in a row was sitting down washing dishes and had already put out the Breakfast that starts at 6am. That's 4hrs it will be sitting there. What got me was they have now combined the leftover Biscuits and Gravy from Sat morning with the Sun morning Potatoes and Chicken bites together to appear as though it is a "FULL Breakfast for Monday morning's guest. 😆 What a Joke. I only booked with this hotel because of their pool and the so-called "Full Breakfast" included. What a let down. 😠 Thank God there are a few restaurants nearby to go to.

Friendly staff, great breakfast and clean room.

For the most part everything was good! The continental breakfast was nothing short of a joke! There was a bowl of frozen gas station biscuits on the counter and that was it!

Bed comfortable tub is amazing No hot breakfast just cereal upset about this my 5 yr old had nothing to eat

The breakfast at 7am was very basic but will get you through the morning. Eggs were stiff. But everything was very clean and well maintained.

Key cards were down when I was there…definitely was a inconvenience

The desk clerk decided to charge my card 3 hours before I arrived even though the website said I would not have to pay until I arrived, almost costing me an overdraft fee

Very nice hotel.

Convenient to location attending, and easy on/off the Interstate. Nothing

Their best sell is the soaking tub. Staff is always nice. Breakfast is always good.

Nice and clean room, nice staff WiFi wasn’t great, older building, odor in the hallway and room

Front end lady was very nice and so was the lady checking us out

This place makes you almost feel like home

The jetted tub was amazing and just what we needed to relax before a stressful day! Check in was a breeze and parking was easy.

Clean room, comfortable bed and pillows, and pleasant staff

The welcome feelings making me feel like I was at home with family It was nothing I really didn't like but the hot water in the shower could have been hotter ?

Breakfast was very good. Room was very nice and clean. Only complaint is lack of TV/Remote instructions and a list available stations.

Room was clean and recently updated. Smart tv but not hooked up to internet so it was inconvenient for trying to stream Netflix. Still being renovated so large dumpsters in the parking lot. No noise while we were there though. Jetted tub was nice after a long days drive.

Exceptionally clean and very peaceful

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