Extended Stay America Premier Suites Austin Austin Airport

Everything was great

I would 1st love to sa, Thank you for all that you done for me. I had an amazing time when I was there. It was very nice peoples that also here as well. Easy to booked, but the best of all , the young lady at the front desk. She was so happy n helpful. She did everything she could to assist, I loved it. The young men that helped me to my room, gotta give him his Stars as well. I haven't been in a place like this in over 30 yrs. The staff was just amazing n helpful, I really enjoyed myself n Im coming back soon.

Everything and the staff was great

Clean, easy to park, no hair dryer

The air conditioner in room 131 was not working, it’s to hot in Texas for that not to be noticed.

No breakfast! It Was a lie

A little opener either in a drawer or magneted to the fridge would be helpful. Other than that everything was great.

La propiedad está algo deteriorada y huele un poco feo

Clean room

The location , the staff The first room had an awful smell. We told them, and than they moved us to another room, that the AC didn’t work well, so the room was difficult to sleep but we didn’t say it to the staff because it was the second room already that we asked to leave.

You get what you paid for! No problems with anything and staff were nice.

Location was close to airport. Half of the wall power plugs didn’t work..

Everyone here was so helpful just overall amazing place Accommodation and very helpful the entire stay

Any time I'm in Austin, this is my go-to. The staff is always so helpful

Nothing Nothing employee to check me in. Ended up sleeping in my car after waiting 45 minutes and all the number over and over with a few other people on the lobby

While waiting for my Uber to pick me up after checking out, I urgently needed to use the restroom. To my surprise, I was informed by the front desk staff that there is no public restroom available in the lobby for guests. They explained that the lobby restrooms had been removed because some guests left them in a messy condition. As a paying guest who spent approximately $120 per nights as business trip . even if only for a few hours during a transit stop near Austin Airport, I find it unreasonable that there is no restroom available for guests in an emergency situation. Access to a restroom is a basic necessity. Hotels have housekeeping staff to maintain cleanliness, and I do not believe a hotel of this standard cannot afford to provide and maintain a lobby restroom for its guests. This was a very disappointing experience because the room itself was nice and clean. Unfortunately, due to this policy, I would not recommend this hotel to business travelers or anyone who may need restroom access before or after check-in and check-out, because there is couples block hotel or INN for extra $ 20 or offering same price .

Superb

The location, very comfortable like to a home N/A

Bad

Bad