Sonesta Select Austin North

The room was spacious, the bed was comfortable, and the sheets were nice. However, the carpet is pretty old, and every time I was on it I kept getting bitten by something all around my ankles. There was also an odd smell in the room, and the blackout curtains didn’t block much light, which isn’t ideal for someone sleeping during the day. The toilet seat was loose and kept coming off, but since I was only there to shower and sleep, it wasn’t worth having maintenance come in. The hotel is older and seems to have been renovated as well as it could be. I wouldn’t say it was awful because it wasn’t it just wasn’t a place I’d choose to book again.

No one was ever at the front desk! We had to wait 10 minutes every time we needed help. Only 1 of the elevators worked and it was very slow. The property is outdated. Breakfast is weird hours. I went down at 8:45am and it was already over. It was a cheap stay in a fine area. I would stay here again. Just know going in that it is outdated and you might need to wait a while every time you need help.

Room smelled musky and had stains all over carpet floor as well as the restroom. Beds were uncomfortable and couch had tears. There was no breakfast (probably due to limited staff) available only boiled eggs if lucky enough to get any. Parking was ok, sheets and towels were clean but overall this place needs a revamp. Staff was excellent and are clearly making the best with what is available.

Everything was ok. But the rooms smell like cigarette smoke. My stuff smelled like smoke even when I got home.

room smelled like someone hid a cigarette butt in it somewhere

This hotel needs some serious attention. It is very outdated! Carpeting/flooring looked filthy, the elevator felt like a death trap, the pool was not open, breakfast was blah, coffee was blah, etc. Our room did not have enough towels or toilet paper, no iron, the TV did not work, the A/C went out, the sheets were dingy. It was just awful. The lobby, and hallways, just very gloomy. They also need more staff and more housekeeping. This hotel is like the forgotten stepchild. I hate to write bad reviews, but this experience was just bad. Staff tried to help best they can, given the resources that they had. I'm not even complaining about the staff, just the hotel overall. Never again.

Clean My 50 dollar deposit hasn’t been refunded

Room was clean and honey staff was friendly breakfast was not bad they had boiled eggs milk juice cereal toast pancake maker yogurt and fruit and coffee of course

👎

Rude front desk. She let someone check in early, but told us we couldn't til 4, wiggling her 4 fingers at us. Well we decided that this hotel was not for us, and left, to never go back

Ok hotel nothing special

Wonderful place to stay!! The rooms. The manager helps us he was great!!

Clean and friendly Breakfast isn’t what it was

No Clean Towels, Somebody stole My Supervisors tools out of his Tool Box, and they didn't even have Soap or Shampoo, had to use Conditioner to wash with which was very little, plus the Hotel Rooms don't have Any Microwaves in them

If you’re a fan of clean rooms, I do not recommend this hotel. The first room smelled like urine (apparently the previos guest had pets) and the cleaning crew tried masking the odor with some scented spray which made it so much worse. Terrance at the front desk kindly put us another room immediately, but it had a lingering cigarette smell despite it being a non-smoking room. The facilities are quite outdated and the carpets and sofas have multiple tears and mystery stains. It took over an hour for the AC unit to cool the room enough for it to be confortable with the cigarette smell. I think the staff are doing the best they can with what they’re working with, but we definitely did not stay long enough for the breakfast after that experience.

Everything was great, very clean. I did request a lightbulb change for the desk lamp and wasn’t replaced during my stay but everything else was good. Staff was very polite and welcoming

Hotel needs a few renovations like the lighting in the hallways is dark, missing lights. Elevator needs to be updated second elevator was out of service (did not work)

When I walked in there was a homeless man sleeping in the lobby, There was hair on my sisters bed, weird stains on the floor, as we were checking out we saw a huge cockroach. It was okay to sleep a night but only a night

Water pressure not that great. Room was not cleaned thoroughly upon entering

If you just need a bed to lay down.