Hilton Garden Inn Baltimore Inner Harbor

Clean

Parking is easy and having in and out privileges in Baltimore is key. The hotel itself needs a little updating. The rooms and bathrooms were clean, but the wall paper was peeling in some corners and the fixtures in the bathrooms needed to be tightened.

The room was clean. Staff courteous. Couldn't use pool because some kind of class that I wasn't informed of prior to, was being held when I took my grandchildren down. HI had a hard time with WiFi got it going with assistance.. I would stay again

Very nice location. Helpful staff. Clean, quiet room.

Great place and the pool was beyond expectations. Love the location to the Harbor, such a short walk to the aquarium. Just didn't like the french doors to the bathroom. I was with three kids, and they could see through the seam where the doors would meet. It is hard as a mom to get alone time in general, especially when Dad had to work, so the one place I can get was gone.

Ice machine was not working on the 4th floor so when to 5th floor was not working so i went to 3rd floor it was working front desk receptionist when i came in nickol was awesome and very helpful but when i checked out younglady that check me out was ok but when i called to check and see if my money was returned to my card she was kind of rude and hung up the phone on me as if i was bothering her it sounded like the same person that check out other wise i enjoyed myself

Very bad experience in your hotel. I was bitten by a flea, and my whole body was itchy. I had to go to the front desk at 2 o'clock in the middle of the night to complain. He changed the room for me, and the air conditioner in new room 904 is not working well. It seriously affected my vacation. I'm sorry, I have to give you a bad review.

Location perfect I liked it

Exceptional

The hotel is in a great location, walking distance to the inner harbor. The towels going on the rack in the bathroom is very odd.

The view of the garden and the city was great. The romm and bed were clean and comfortable.

Rooms a bit dated , stained carpet from mini fridge etc. But overall, good location. Pablo - bellhop was excellent as its not an easy place to get in and out of w your vehicle. Quiet , Overall stay was just below excellent

We were here for a night and everything was great. Liked that the parking garage was attached to the hotel. All staff were extremely friendly and helpful, shout out to Tyrone in the restaurant who gave exceptional service. The pool belongs to the gym, which is also attached and my son enjoyed swimming there. It’s a close walk to Inner Harbor and there is a Starbucks attached to it which was perfect. Definitely recommend!

Everything else Fire alarm at 1030pm

Fire alarm at 1030pm

Bad

The staff was pleasant and accommodating, but the room itself wasn't very well maintained. There were stains on the carpet and seams showing on the wallpaper.

Great location.check in awful room not ready .Air conditioner heater did not work

Exceptional

The hotel was clean and the staff was friendly and helpful. However it took use 30-45 minutes to get checked in because 2 of the front desk stations were down. Also the pool was not listed on the amenities of the hotel, and neither was it's open hours so we were unable to swim at all during the stay. We were not provided any bottles of water in our room. Because the room is only made up every 2 days, it was not cleaned during our 2 day stay. Therefore the room's coffee station was not replenished. The staff at breakfast was friendly and helpful.