Residence Inn by Marriott Cleveland Beachwood

Passable

It was classic The restaurant

Exceptional

Excellent

Hard to get out of. I couldn’t get the room I reserved because they were behind cleaning out the rooms from the night before - and it was 4pm, hec-in time. But the desk clerk didn’t seem to think that an unusual event and didn’t try to make it right. Mediocre breakfast

Shower door was hard to open

I liked the way the rooms were set up. There were stains on the carpet, leaking in the bathroom and coffee maker was broken.

The room was over an hour late for check in. The front desk employee was rude at the check in. All other staff was very friendly. pool was very nice. hot tub was under construction. room was nice.

Exceptional

Very good

When we needed assistance the front desk staff was rude, dismissive, and seemed to not be knowledgeable about their rules or payment methods.

We came for the outdoor pool and hot tub. The hot tub was under repair. The pool was murky. There were no towels. It needed some upkeep. I could’ve stayed at a hotel for half the price and got the same experience.

Room size. Cleaning crew knocked on the door two hours before checkout. Do not disturb sign was hanging. Real sausage not chicken sausage. It was terrible. Breakfast staff did not speak English.

The worst hotel stay I have every had. Minimum staffing unable to properly provide basic customer service especially the communication hand off was poor bc I had to call the front desk several times of a non working toilet. The hotel was sold out I couldn’t be moved to another room until guests checked out the next day. I has to go to front desk myself to pick up a visibly used plunger in a toolbox maintenance probably would have used. No maintenance available after 11pm. Only 1 person in charge of the massive property. It was below basic standards of any hotel let alone a Marriott property!!! I feel robbed of the 200 plus rate I had to pay. Incredibly disappointing!!!

PRICE FOR THE STAY WAS EXPENSIVE

Cleaning crew knocked on the door two hours before checkout. Do not disturb sign was hanging. Real sausage not chicken sausage. It was terrible. Breakfast staff did not speak English.

The hot tub is under construction currently and the gym is quite minimal unsurprisingly

Tub drain was very slow so it was like taking a bath and a shower at the same time.

The furniture were broke, the plugs for charging were not working and the staff was not cooperative at all.

Need refund