Extended Stay America Suites Portland Beaverton/Hillsboro

One of the biggest issues was housekeeping. We stayed for 8 nights, and our room was never cleaned even once. The hotel mentioned that cleaning is provided every two weeks, which is completely unreasonable for guests staying over a week. We also had difficulty getting fresh towels. They provided clean towels only two or three times after we requested them, but later refused to give us any more, even though clean towels were available. Another major disappointment was the breakfast. Our booking clearly included breakfast, but in reality, there was no breakfast at all. The only thing available was coffee from a brewer, which had usually run out by 7:00 AM. On another morning, there was simply a sign saying that breakfast was not available. Overall, the hotel did not provide the services that were advertised. Basic services such as room cleaning and fresh towels were not available during our stay, and the included breakfast was not provided as promised. These issues made our stay very frustrating. I would not recommend this hotel.

Pleasant

Muy bueno

Ease of access to the highway

Exceptional

Good

Great location, friendly and helpful front desk workers, room was clean.

Very good

It sheet on blood bed

Easy access. I appreciated the ground floor. However, I seemed out of place as most seemed to be long term stays (It is an extended stay!) and when asking for an additional pillow I felt like I was an inconvenience. Breakfast was a joke. They were out. Of course they were! The serving counter was so tiny they couldn't fit much anyhow. The employee said they had run out a few days ago. Just one slot for "food" (ie muffins) and coffee. Disappointed theere for sure!

I arrived to a less than fully stocked room. No bath towels (I was told they were not out of the wash when my room was cleaned) and only 1/4 role of TP with no spare ( told the shipment had not arrived on time). Both items were available from the font desk when I requested them. Suggestion: log rooms with shortage and stock immediately. If the hotel is out of TP go to the store rather than short the rooms! Black grime around bathroom sink drain, which I was able to wipe away with moderate effort. Vent in bathroom (possibly non-functional) was FILTHY. Otherwise, no complaints.

No hair dryer. You have to ask for shampoo, hair dryer, tub mat, etc from front desk. They have zero hair dryer available. It says breakfast included but breakfast is basically coffee. Also internet is crazy slow. You get what you pay for. Never again. Stay away from extended america especially this one

Exceptional

Very good

The breakfast was a granola bar and coffee! We were booked at the Beaverton Extended Stay but they overbooked so the sent us to the Hillsboro one! The place smelled. The bathtub floor was soft like it was rotten underneath

Good

Great

Bad experience

Exceptional

Front desk person told us to wait past 3:15pm because "the rooms weren't clean, a housekeeper was training". Staff got upset when we asked for utensils and dishes. Made really rude comments about my daughter and body shaming teenagers. Most horrible experience ever!!!