Hawthorn Extended Stay by Wyndham Bedford / Dallas

Room was clean and quiet. Thanks

I had asked for a roll in shower and handicap room in my reservation. When I went to check in I was told the only accessible room they had was a tub. I showed her my confirmation that said roll in shower. She said there was nothing the could do. This was the only room left. Plus it was on the third floor. If the elevator doesn’t work I can’t get out of the building. I couldn’t get another room so I stayed there. The room itself was large and nice but wasn’t very clean. I had to clean the toilet as it had feces on the handle. The water pressure in the shower was a trickle. I stumbled getting out of bathtub and hurt my leg and back. I used all the towels the give you(2). I had to go to bed because of pain. Killed 2 bugs before I got in bed. Went to close the blinds and u can’t as the air conditioner blows them and u don’t get any air. So light was coming in all night. Went downstairs next morning for the breakfast they have and asked for more towels. I was told I had to bring my dirty towels down to him before he would give me fresh ones. Ridiculous! Breakfast was a joke. Bagels were so stale it broke the knife, never replaced anything. Ran out of milk. It was a horrible experience. I tried to check out early but they wouldn’t give me a refund. Also, I have NEVER heard of a hotel without an ice machine. They didn’t have one! Don’t waste your time or money, the front staff don’t care. Not customer friendly at all. I heard them argue with everyone that asked for something.

Stayed with a family of 6, not suitable no rollaway beds and suite does not sleep six, the sheets were poorly cleaned and they did not have barley any towels available to accommodate, no hand soap or dishes in the room, the pool was great but the chairs were all broken except one, for a large family I would not recommend, breakfast very simple and basic.

Love this place! 4 🌟 stars

It was all together bad experience

staff was great, i gabe it 4 only because it took all day to get my cleans sheets. kitchen again only 4, theres not much offered as far as cook ware, it is not equipped. but over all it was a pleasant stay

el.peesonal amable , el.desayuno era muy pobre se terminó todo y no repusieron nada.

Room was cleaned and help full staff

Roaches are the new owners

Items in breakfast were very minimal with the waffle. Milk, cereals were not good quality. Butter wasn’t available with bread. No other options in breakfast except above. Cream wasn’t available with coffee.

Nothing bad to say

Staff rude, next morning for breakfast there was rat turds big ones right by the syrup. I told him he just gave me a dirty look in 10 min later it was wiped off gross

It was ok for the price

Baby roaches Baby roaches

The floor was sticky and when I took a shower, my feet were black from the dirty floors. Other than that, it was good for the price. I just needed a place to sleep.

Great Staff Manager! Comfortable room as well.

A dirty thong was left in our room upon check in

Breakfast sucked, I have stayed at a Hawthorn in OKC, and it was the best! so my expectations was the same. I had talked about the Hawthorn hotel so much and said it was good, and recommended it to my family. I was so embarrassed, and disappointed. it was not what it said online at all, dallas location was not it for us.

Everything from restaurants, to retail stores to coffee shops etc are in close proximity. The front desk agents are so nice.