Hawthorn Extended Stay by Wyndham Bedford / Dallas

The front desk clerk was a great person and also the other workers there

Cancelled my reservation without notifying me.

It was a very nice stay

I have never in my...

Didn’t get to stay due to AC and cleanliness issues and it also smelt like mold Everything

The only thing clean in the room was the bed, them cleaning could be so much better, the towels were all marked with some kind of stain, I had to go buy towels. The staff were never at the front desk, we would always have to get with house keeping to contact front desk.

The room had a strong smell of bleach when I entered it; there also was a dead baby cockroach on the floor. During my two-night stay, I killed another 3 baby cockroaches. I was careful not to leave anything on the floor. The room itself was clean and comfortable. When I checked out, no one was at the front desk to whom I could make this observation. Since I had an Uber ready to pick me up, I couldn't stay to share the cockroach issue. I am certain the cockroach problem was throughout the building.

Exceptional

The bed Nun

It was roaches in the suite and it had a bad odor

Very good prices and kitchen and location Breakfast paying for something that it’s only waffle and never got it also they never clean or take trash out we have to ask for service and towels because the housekeeper don’t have enough.

Staff

Just filthy since arrival, had a ton of roaches

Exceptional

Room was okay until we found some bugs believed to be baby cockroaches. Bring your own blanket… you’d think a hotel would have blankets for their guests, but no. Breakfast isn’t that impressive, it’s the typical hotel breakfast with bread, coffee, cereal, waffles and juice. Does require a $100 cash or $50 credit deposit; will not check in anyone under 21 so be advised if you’re a younger traveler. Hall and room had some funky smells, at first the room will smell like bleach which is good since that means they’re getting cleaned. TLDR: don’t expect much from this hotel and bring your own blanket unless you’re fine with just a sheet.

However the elevator and 2nd floor hallway smelled terrible throughout our 3 night stay. Room had no bath towels or iron (we had to request both) & kitchen had no utensils, plates, cookware, paper towels, etc. Floors and walls were dirty and we heard a dog bark a couple of nights (hotel allows pets, which could explain the smells in hallway & elevator). Breakfast options were very limited but the make-your-own waffles were good, Overall, I will be staying elsewhere next time.

Walked in to check in there was no one at counter there was a person already waiting. Finally someone came in waited probably a good 15-20 min to check in.

The room was poorly cleaned and riddled with roaches. At one point, I found them inside my stored food. The floor of the room was awkwardly sticky, and the room smelled of heavy bleach. The bathroom was not clean and was not to my liking. The staff was nice, but the service was poor. The breakfast was subpar, only having waffles and butter and a small bowl of fruit. I wouldn’t call that breakfast, but that’s what it was, I guess. The kitchen and dining area in the room was not cleaned and poorly maintained. It was quite disgusting, but we stayed because that was the only available option at the time. I will not, and I mean not, be returning to this establishment in my future. And I don’t think this hotel deserves the rating it has because it was, and I repeat, roach-infested, and that’s not including the terrible room care. Unfortunately, the dresser drawers still had someone else’s clothes in them. If that’s not unclean, I don’t know what is.

Tried to check in rooms weren't ready until after 8 pm with one taking until after 9 pm. They sure charged my card before we even arrived with no heads up about any delayed check in. Rooms were ok still lacked cleanliness. Trash stacked up at every trash can around property and nothing but broken pool furniture at pool. Don't stay here you will regret it.

The room was the dirtiest room I’ve ever checked into. This hotel should be closed down. The staff was no help either they were rude and if no help at all. The health department will be called on this location. I would like a full refund. If you need photos I have those too