Extended Stay America Suites Billings West End

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Slight smell in the halls and stairwells

We had a nice big comfortable room. It had a full size refrigerator. Two burner stove and nice counter top. I felt that the security was good. The carpet was filthy. I did not feel comfortable walking around bare footed.

N/a

👎👎👎👎👎👎👎👎👎👎👎👎👎

Staff was great room clean and comfortable. Location great also.

Nothing really. The room was very dated, carpet was very dirty. Window's were all filthy, hallway and elevator were dirty. Garbage cans outside were over flowing and property wasn't taken care of outside either.

Good

Passable

The staff treat me like family. They are warm and pleasant and very helpful. The rooms are spacious and have a stove and refrigerator and microwave. Beds and bathroom are usable- toilet seats are high enough to be comfortable. WiFi is extremely slow. But with the treatment I get from the staff, I can overlook very slow WiFi service. On my last stay here, Chris was of great help at the front desk. He greets everyone like they are good friends. I wish there were more good people like him in this world.

The room was clean but the kitchen and bath was so outdated! I don’t usually use the kitchen but when traveling and doing dirty work I want a nice bathroom. The interior and exterior properly was trash!!! Literally trash cans overflowing, weeds growing and trash in the stairwells. Guest obnoxiously, loud, hanging out in the front door area smoking, vaping, reeking of alcohol and looking like a gang of homeless people and when I mentioned it to the girl (who looked like she was 16) The reply I got was “ well they are adults they can do what they want”. Behind the front counter to check in looked like a janitor’s closet with a bunch of crap behind the desk, like mops, buckets, trash cans and vacuum cleaners. It was disgusting!!! I absolutely don’t have really high standards but I will never stay there again!!!

The location It was dirty outside, dirty lobby, elevators, rooms appeared clean but the floor made my husbands socks brown

The room was extremely clean and everything in order.

Good

Couldn't reschedule to one day later, even immediately after booking the wrong date. Called hotel, but no accommodation.

Location was good. Breakfast was poor. Seemed to be a halfway house.

Economic reasonable A lot of broken things

Bad

It was listed as breakfast included. But only snack bars, muffins and quick oats.

Good