Harrah's Gulf Coast Hotel & Casino - A Caesars Rewards Destination

Clean rooms

Ok

Our room wasn't ready until almost 8:00 pm. The front desk manager said "there's no guarantee that you can check in at 4:00." For $330, I expect better. Won't be going back to Hara's.

Reported for check in at 7:00 Pm. The 2 rooms were not ready. Only by 8:30 Pm we could get the rooms.

We loved our stay for Mothers/Daughters Getaway wkend!!! Our room was beautiful, clean & stocked!! We absolutely loved the casino, pool & Starbucks being in the hotel lobby!! We will definitely stay @ Harrah’s on the coast again!!

Room had a strong deoderizer smell. When we were packing up to go home we found a dead hermit crab in the corner under the curtain. Someone's kid probably collected shells on the beach and it walked away. Possibly the reason for the strong chemical smell was to mask the dead crab smell they couldn't find?

Overall, the place is perfect for families or people that want to drink and go gamble. For someone that wants a little bit of peace and quiet and possibly do some work, it’s not the best environment. They tried to tell me that I was gonna have to be charged an additional nine dollars to $10 per day for high-speed Internet where I could do some extra work and I told them that should be already added to the price as a standard amenity. I explained to them that every other hotel I’ve ever been and never required me to pay at least not since the early 2000s for high-speed Internet. Also the rooms need cleaning desperately. I feel like they do a quick sweep and that’s it. The linens were clean, which was obviously important, but the bathroom needed to be mopped and checked for previous tenant hair. There was also a ton of dust accumulated everywhere in the corners and on the doors. And lastly, the walls are paper thin. I had to call at 11 o’clock at night because it sound like somebody was screaming or crying loudly. I probably won’t be coming back to this particular hotel.

The staff was great, however, our room wasn’t. Primarily the bed. It wasn’t clean. Underneath the sheets, The mattress cover had someone’s used toothpick, body fluids, and trash. Just sickening for me. Also, the smoke from the casino was just overwhelming.

I dealt with assistant hotel manager 2nd day, She took her Title to the friggin MAX with me DONT

I check back in a hr & it still not ready. I asked why & staff told me 2 reasons- 1. Check begins at 4 so it doesn’t mean your room will be ready 2. They were short staffed in housekeeping & had a lot of late checkouts. After 2 hours of waiting - I asked again. It still wasn’t ready but somehow a manger “found” a room- it wasn’t the one I reserved. I was not happy with the 2 hr wait & no full water view. The food was ok at the bar near the front desk. Blind Tiger was typical bar food. The pool was good & i appreciated the ledge to sit on in the pool. However, I wouldn’t stay here again.

I loved staying here I will def stay here again everything was on the strip that I needed as well as restaurants in the hotel 👍

check in is a joke

The room we stayed in was very outdated. The shower curtain and towels were very worn out. The room was very dusty and there was food left over in the refrigerator. This is a place my family won’t reside again.

The property is beautiful but not well maintained. My room was not cleaned during my entire trip. I requested toilet paper and never received any. It took 12 hours to receive more towels. The water was not warm. The restaurant choices were great and all the food was delicious.

Our stay was memorable. We'll definitely come back. All the staff we encountered was friendly and helpful. I don't gamble and I still enjoyed the stay.

The front desk was awesome!!! The wait staff at the pool was very nice & friendly. But most of all…Tiquan at Steak n Shake on Thursday night was phenomenal! He was there solo and handled the register, the cooking & food delivery with efficient patience & spectacular customer service. I was so impressed. I thank you all for making my first solo vaca an exciting success

Very friendly staff. I wasn't prepared for smoking in the casino. Beds and pillows were very comfy, but some of the outlets were loose and wouldn't charge our phones.

We had a great time, the manager of the bell hop was extremely rude at least that's who we think he was. We simply asked if we could use a cart to get our belongings from the car and he turned around and said "No!" I said "Okay so you dont get your own things?!" (Since we had never stayed at this location before) and he responded "Don't you think that's what they get paid for?!" I just kind of stood there in shock. Let me add my mom is disabled and we had just driven from Texas, we were tired and ready to rest before finding a place to eat dinner. We decided from that point on not to engage with any other staff members if we could help it and figure things out for ourselves. Other than that we really enjoyed the casino and the bartenders at the pool were great!

Casino wasn’t paying out to me. Lost a lot of money there.

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