Home2 Suites by Hilton Birmingham Downtown

Our sheets wasn't properly clean out pillow was like an old pillow with dirty pillow case and also the restroom trash nor the trash in kitchen area wasnt taken out...hair was still in tub

all nice

The hotel was very clean. And the hotel staff was very helpful and friendly

Staff was very helpful and knowledgeable

Friendly and helpful staff!

Good breakfast and friendly staff

Great stay at this hotel. Very cleaned and all staff were professional!

The room we reserved was not available. The attendant at the front desk seemed on edge that we even booked through a 3rd party. She even made a comment along the lines of “not giving a damn”. I am not sure what part of the reservation she would be referring to. There was a gentleman I was working with that seemed like he was still in training but he was very professional. All in all they found us a room but not before we were told they didn’t have a room for us. That a little confusing and frustrating.

Check in was fast and easy. Staff was very nice and helpful. We had one minor issue with our television and they fixed it in minutes. Property was very clean and well maintained. Room was quiet and comfortable. Property felt safe and well secured.

The staff at Homes2Suite was very professional, friendly and very helpful. The location was clean, and comfortable.

Wonderful stay, large room, great breakfast, and only a short distance from Coca Cola amphitheatre !

The hotel shares a lobby with another hotel, so the beginning was a bit confusing. The front desk staff can help the guests for both hotels and they cleared the confusion. The amenities are very nice, and the hotel is right near the railway park.

Everything was great! All of the staff were friendly.

Everything was excellent 👌

Location Breakfast

cigarette burns on the sofa, bed poorly made up, bathtub faucet needs repair

To make matters worse, Hotels.com kept hanging up on her when she did try to take the call. Once we finally got everyone connected and the reservation sorted, a significant amount of time had passed. We missed our dinner reservation and lost daylight to explore the town. We then spent another hour and a half to two hours on the phone with Hotels.com trying to get a refund. They refused. We told them we would dispute the charge with our credit card company, and only then did they offer a small partial refund along with a voucher to use them again. We will not be using them again. The hotel itself was beautiful and clean, the food was the best. The kitchen staff and front desk associate were both genuinely kind. She was clearly doing her best in an understaffed situation and deserved more support than she had. Oh, parking we never had it explained to us where to park or how to in the gated area, and we couldn’t connect to the WiFi because we couldn’t be found in the system.

Good afternoon, It was my grandaughter’s bday I got the room so she could have fun and swim, to find out the pool was out of service, and we switched from room 249 to 250 because the air was not working at 1145 pm ! What a bad experience! I hope no one else encounters this! The staff were really nice even though I was upset both male managers didn’t get out of character at all ! I apologize for angry but I spent almost 300 for one night just for my grand babag to have fun in the pool!!!

Superb

Exceptional