Courtyard by Marriott Downtown Boise

To make matters worse, I specifically requested housekeeping after the first day and was assured my room was on the schedule for the next day. I left the property for hours to give staff ample time to service the room while housekeeping was actively working on our floor. When I returned, the room hadn't been touched. When I brought it up again, the front desk staff seemed annoyed with me for simply asking them to follow through on what they had already promised. For the price tag, the level of service and basic guest care at this location fell completely flat. I'm highly doubtful I’ll return to this property.

Staff was very helpful and friendly

Exceptional

Great stay. Helpful staff. Super clean.

Everything was great

Front desk was very nice and welcoming, I was able to check in early.

No breakfast was included, and we even had to pay for coffee!

A clean room, and very helpful staff,and close to the hospital,and Whole Foods. However walking to Whole Foods would be difficult because of the traffic.

Superb

Very good

The only difficulty we encountered was the height of the toilets, very short. This was challenging because my husband has had both knees replaced. Next time we will request handicap room. Other than that 5 stars.

They should have at least given grab and go breakfast. Not offering breakfast is terrible and does not reflect well on the property.

They dont have a pool. Google says they do. Other than that, everything was wonderful!

Great place and staff. Good walking distance to lunch and dinner. No pool at this location

The property was nicely kept. The room was clean, a little gloomy with awkward lighting, but overall comfortable. The staff was almost nonexistent though; I tried multiple times to contact the front desk from my room and got sent to dial tone every time.

Clean, convenient location with superior Marriott service.

They gave my room away, that I had booked for months.

The room and the hotel were great perfect for walking distance to Boise State University. The only frustration was that we came in at 3:30 to check in and there was a long line and rooms were not ready to be checked into. We were told that they had a full hotel the night before and they just didn’t have them all clean yet. And because the hotel had been sold out for months they should’ve been prepared for that. And I only know that because I got the last rooms available for reservation, which was three months in advance. Many of us had nowhere to get ready to go to the game at Boise State because rooms were not ready and were told we could check in after the game at 10:00pm. Knowing that the hotel was full and was full for the following day they should’ve had more staff on hand to clean those rooms and get them ready.

Very clean with professional staff from top to bottom

Air conditioned and clean