Quality Inn West-Branson Theatre District

Very pleasant experience. A little dated, but clean, neat property. Very nice staff.

Our room was very clean. We needed a handicapped room for my husband with a walk in shower. We didn't get that. We did get a pet room with our little dog. Can't have everything. This is still our favorite place to stay in Branson!!

It is clean

We Love this Hotel, Staff is always friendly and helpful. We prefer a particular room and they always seem to be able to accommodate us.

The check in staff was very accommodating. Appreciated having a hot breakfast available on site. The indoor pool is a plus. Will stay there again.

Location of everything. The access to a place for my pet to waly and run. The staff was very helpful and cheerful. The price was very reasonable.

Everything was good!

Breakfast was great, everything was fresh and kept replenished. Staff were friendly and kind. We were unable to turn the hot tub on it was under a locked panel, however the water was hot and nice to sit in.

Room wasn't cleaned, beds not made, no extra towels for showers on the second day, tv didn't work along with the remotes we had two and either one worked. Wouldn't recommend for anyone to stay. We won't be back.

The bed

The room we were given looked nothing like the pictures on Hotels.com. Instead of the updated room we expected, ours had old carpeting, felt damp and dank, and was in serious need of maintenance. There was even a gap around the air conditioning unit where you could literally see outside through the wall. The staff was unfriendly and unhelpful, which only made the experience worse. Throughout the hotel there were signs warning guests they would be fined $100 if everything wasn’t left in perfect condition. It created an unwelcoming atmosphere and made it feel like the hotel expected the worst from its guests rather than providing good hospitality. Overall, this stay was very disappointing. The listing did not accurately represent the property, the room was in poor condition, and the customer service left a lot to be desired. Beware before booking I would definitely stay somewhere else next time.

Noisey air conditioner

It was a good place to stay and near everything

Not so good: We had 2 adjoining rooms. Neither tv worked. A replacement tv was brought in to room 1 and still it did not work after 3 people looked at it. We found (on our own) the cable seemed to have a short. The remote for tv in room 2 was not programed to the tv/cable box. We figured it out on our own. The rooms need a deep clean. The windows were nasty. At one point the phone in room 1 did not work. The toilet ran over. The microwave in room 1 was a very old model and did not work. The staff is nice but the rooms need serious updating.

The room was very moldy smelling, air quality made my chest feel heavy don’t stay here if you have asthma.

Great location,friendly responsive staff

Parking was tight and bathtub was dirty

Friendly staff comfortable beds good location

Nice place and people

Our bed linens were all stained! Front desk gave us two more sets... Also stained. It's just a lot to sleep on other people's stains. Owners need to replace the bedding in a bad way. Our carpet had not been vacuumed. Mirror and microwave also needed wiped down. Seems to be under staffed. We maintained kindness and just will not consider this place again. Staff was polite I will mention that as a positive.