Hampton Inn by Hilton Boston/Cambridge

I had a very enjoyable experience and would definitely consider staying here again. I highly recommend this hotel to anyone looking for a comfortable and pleasant stay!

Stay was good but you can hear every car and bus that goes by.

Very good

I am upset with the entire experience

Superb

I am extremely unhappy with how this situation was handled. As a result, I will think twice before booking through Expedia again, and I will also reconsider staying at any Hampton Inn property in the future. Very disappointed and unhappy with the customer service I received.

Unfortunately, our arrival experience was disappointing. We reserved and prepaid for a room with two queen beds, but when we arrived, we were assigned a room with a king bed and pull-out couch. When I returned to the front desk, Bianca, who checked us in, was not friendly or welcoming. Throughout the check-in process she barely spoke beyond asking for my name, ID, and credit card, and I had to ask my own questions about parking and hotel details. When I explained the room issue, she seemed inconvenienced by the request and left me standing in silence while working on her computer. After I asked whether the problem could be resolved, she said the hotel was fully booked but eventually provided keys to another room. She assured me it had two beds, but it turned out to be a room with two double beds rather than the two queen beds we had paid for. While we made it work, the lack of communication and professionalism was frustrating. On a positive note, every other staff member we encountered was friendly and helpful. The hotel's location and amenities were great, but our front desk experience significantly impacted our stay.

Good location

The staff is extremely professional, pleasant, and helpful.

Breakfast was definitely a bonus...and it was good! Parking was difficult at times especially if you have something larger than a standard car. Hotel was in a great location

Third time staying here. Very clean and spacious. Free breakfast and parking are a major plus.

We had a good stay

Good location. Great breakfast!

Very good

Exceptional

Comfortable, clean, excellent breakfast, close to metro station, parking on site Not walking distance to anything . A little expensive.

We liked the location, breakfast waffles, and convenient parking. The elevator was a bit "creaky" and "clanky" so we mainly used the stairs.

Very good

Like the waffle a lot for breakfast

Price a little high, breakfest was the same both mornings