MainStay Suites Carlisle - Harrisburg

The room was clean, spacious, and had everything needed in a convenient location (like outlets and shelves). The hotel itself was in an easy-to-access area by car. My only suggestion would be to get rid of the automatic sensor for the bathroom light/fan.

The place is very nice and clean

Everything else was great. Not perfect and not bad.

It was fine. Garbage left under the bathroom sink and a funky odor in the room because we had to take a pet room in a filled hotel. Breakfast was good.

The room was very spacious and clean. I didn't realize that this was an extended stay, I didn't like that I had to make the bed and get fresh towels daily but that is my fault for not reading the fine print. But other than that it was ok.

Great overall stay.

1. Our reservation was made a week ahead. But there was no accessible room with two beds. One room, the beds were so high, I couldn't get in. There weren't safety bars in the 'accessible' bathroom, so we were moved. 2. The tubs are so slick that we both fell. Bars just don't help this. The 'shower chair' is horrible, and also slick. 3. There was no ice available. 4. Breakfast was shut down at 9 a.m. even though it is posted to 9:30. At one point, at 9:05, my cousin was denied breakfast, while the STAFF made their own. 5. We were there a week. No trash/tidy service that entire time. We had to go down stairs to get clean towels. 6. Kitchenette: ONE cup. ONE spoon. ONE small plate. Bowls in a cupboard so high we couldn't reach it.

Table had food crumbs on it. Bathroom floor did not appear to be well cleaned. Remote was working but you could not change the tv channel. Large scaffolding right outside our bedroom window was disturbing.

Found some dirt around the room

Some lady coming into our room while we were sleeping. I personally believe she was trying to steal something, but that’s just my opinion. There was a sign explaining that the staff members needed access to the rooms on Wednesday and Thursday (June 24,25), not Sunday 28. Then she was really rude when I asked her why she was trying to get into the room. I don’t trust her.

Awful! Paid $150 for our one night stay. Room appeared clean. Staff was not helpful at all. While checking in, we saw other guests ask for clean towels, they were directed to go back to their room, get their dirty towels and come back for an exchange (nice customer service). In our room, we had an issue with a clogged toilet from the first flush and overflowing. Called front desk, no answer but gave an emergency number if needed. We attempted to leave a message, but the mailbox was full. Hung up and called the emergency number, no answer (odd for an emergency number). At 7:30 AM we went to front desk with our toilet issue and we were handed a plunger in a plastic bag and was told "let's see how that does". We resolved our own issue and headed to breakfast. Breakfast was a joke. Zero protein options (no eggs, no bacon or sausage) and they only offered prepackaged cereal, muffins, bagels and a waffle maker. Coffee was barely warm, so could this have been from the night before? Frustrated we left and bought coffee and breakfast elsewhere. Will never stay at a Mainstay Suites again. Pretty sure some of the clientele were actually living there!

Signs throughout the hotel and online has breakfast from 6-930am. They changed it to 6-9am. Also on 2 occasions the main lady who works the front desk left her post. One customer waited 30 minutes for someone and Sunday another waited for over an hour. I know this as we were in the lobby for over 2 hours and saw no one. The front desk lady came off the elevators both times. Was she taking a nap is my question since you were gone for so long. Staff smoked out front of the main doors. Not professional. No I wouldn’t stay again.

Room was clean although there was only 1/4 roll of toilet paper and no extra rolls. complementary soap could have been bigger or more than 2 small bars. Breakfast area was clean and coffee was fresh and good. Not a lot of food choices, could have used more fresh fruit.

Staff is always friendly and polite. The facility is very clean and I stayed several times and never have felt unsafe.

Easy to find. Hallway carpets could use a good cleaning. Floors in suite were a bit slippery. Second night had no hot water. Breakfast was a bit underwhelming. Could have had more choices. Staff was friendly.

Well Maintained Property And Cabin. Owner Was Very Friendly And Helpful With Information About The Area

It was a nice, spacious room with a comfortable bed. I wasn’t expecting a 50.00 pet fee though. Wish I had been aware of that so I could have chosen a different hotel for a more fair price. At 170.00, It was an ok place to stay for one night.

Easy access from the highway.

Unhelpful staff, told me no rooms were available but online showed 6 open. Desk told me if I could book a room online they would give me one. Then room was filthy, dirty towels left from last guest. Crumbs all over kitchen. Bathroom filthy. Toilet clogged and could not use it.

There were even items you could borrow like an air fryer. We’ll definitely be staying here when we come into town for future visits.