Country Inn & Suites by Radisson, Omaha Airport, IA

Wouldn't honor room type booked, staff was no help

Everything was 👍

Breakfast could have been better But overall a pretty nice stay

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The hallway carpet was being replaced and the desk clerk said she wouldn’t have put us in that hall had we not asked for an “accessible” room. No one was in a wheelchair but she was making assumptions on our conditions (ages 69 & 71). Also the pool was out both days of our stay, I feel lack of that amenity should have come with a discount on the bill.

Close to the airport and reasonably priced but dated

Verry nice. I would definitely stay again.

Our room had some issues. The lights next the bed did not have bulbs. Neither did one of the lights in the bathroom. Don’t get me started on the bathroom. I could go on and on. The bed and pillows were comfortable. We booked a shuttle for the airport. It was 30 minutes late. We did make our flight but it was tense. The outside looked nice.

Great service

Very friendly staff

It was a decent quiet place to stay for the night

Location. Comfortable distance from Omaha downtown. It takes us only 20 minutes to drive to Omaha Zoo Breakfast is below standard. Food options are okay. But it tastes like old food. Even the cereal and bread tastes old. Myself and wife got bug bites from bed.

Good

Close to downtown. Room 118. There are many things in disrepair here. The bottom of the furniture is expanded and deteriorating like it has been sitting in water. There was a dead spider on the bathroom floor when we first entered. The handicap accessible shower has "patches" on the flooring where they have tried to repair, but it's really just a bandaid. It needs to be replaced. The shower head is leaking, not to mention it looks to be from the 80s and cost about $5. The door jamb is missing which makes me not feel safe. I don't want apologies, I feel like the photos are misleading. I would be happy with a refund. The rates were inflated (price gouging) due to us staying here the same week as the final four being in town. A window visible from the outside is stuffed like a hoarder house, and that basically sums up this hotel. I'd feel better sleeping in my car. So much ao, I checked out after 12 hours with no sleep to drive home 2.5 hours to get a decent night's sleep. So disappointing and not at all like the typical brand. Do better. I checked out 2 nights early. When I called to ask about when I could expect my refund, I was told they couldn't refund me. I dont get it. They were paid, and they know I checked out early. Do the right thing and do better. Someone please contact me and make this right.

Proximity to airport Was ok

The room was clean & comfortable. We came in to Omaha in late flight & shuttle was prompt in picking us up. We also parked our car at hotel for flight & trip before stay. All worked out very ell. Thank you.

Didnt get up in time Served breakfast only til 9:30

Great overall experience and location. The front desk was very helpful. The shuttle driver was the best.

Good

Bed was hard