Sonesta ES Suites Raleigh Cary

This is an excellent choice to stay when visiting my kids. Safe feeling and very clean and comfortable and staff was very friendly.

Exceptional

Room was clean and spacious. Staff was polite and helpful. Property was clean. Would stay again.

The rooms smelled very pleasant and were very clean. The hotel was very clean from entry to room. The staff were friendly, professional, and very helpful. I don't like how the sink is on the outside of the bathroom. I have sanitation and privacy concerns because once a person is using the bathroom, they have to touch the door knob to go wash their hands. There is no private space to use the restroom when the room is occupied by another person. A sliding door in the entryway where the section can be closed off would be a great additional option.

No smoke and mirrors

We were here for just one night while visiting family in Cary. It was perfect for what we needed - clean, space for us with our two kids, and pool time!

All was good!

Room was clean and comforatable Elevator was out of service. I had to get my 80 year old mother and 2 grandchildren and all our things up stairs. The pool ( which was big reason we chose this hotel). Was dirty water was nasty and their was a dead mouse in pool. My kids got in pool immediatly got out and had to showe. We the had to drive to a place with a pool and pay for a day of swimming.

The staff were great very friendly and accommodating to all our needs

Exceptional

The smell was amazing and the place was clean. Everything was great

Superb

Exceptional

nothing. Extremely bad hotel and customer service. Very bad experience. The elevators were not working, and the front desk gave us the third floor. I had family and lots of luggage, but she did not consider our request to give us the first floor or even the second even though we were ready to pay extra. She was rude and unhelpful. There were a lot of other rooms available, but she declined to help us. Extremely stupid hotel. I think they have inflated their reviews. STAY AWAY FROM THEM.

the staff was awesome

Will definitely stay here again.

The room was not all that clean. The elevators were not working at the time i was there. Also their was a sour smell coming from around the garbage disposal

Exceptional

Good customer service, clean and great location. Elevator was not working. However, I was assigned a room on the first floor so it was still very convenient. No complaints!

Is there a way to get a partial refund? They had no working elevator and I had to make 4 trips checking in/out to carry luggage up 6 flights of stairs. To make matters worse, the front desk staff said the elevator had been out for weeks. Ridiculous! They should have made that information known because I NEVER wouldn’t stayed there😡😡😡