Extended Stay America Suites Chantilly Dulles

Staff were helpful and nice, bit it smelled like curry and wasn't the cleanest or well maintained very well.

Ac didn't work all that great, room was hot. Clean property and friendly staff

Muy cómodo y y tranquilo

Love ut

Comfortable bed for the price, clean room, kitchenette. Plenty of restaurants and shops nearby. If you’re traveling on a budget worth the stay. Just skip the grab n go breakfast, small “pastry”, small muffins, weak coffee.

A little outdated

And in the end, would only refund the difference between the wrong amount and what I was supposed to pay. Which was 160$ give or take. Told me they’d only be taking 100$ deposit and that it would be returned I saw the mistake pop up on the screen during check in and alerted the clerk clearly of the mistake - on Camera. Of which she told me - the screen is just broken don’t worry you will only be charged 100$ Well it did charge my card 100+ the wrong rate of 926.00 Refused to correct it this happened on a Sunday… no return calls from general manager And when I did speak to her she had a nasty, nasty attitude and was extremely combative even though I had been extremely nice about the matter. In total because of their error I lost 5,511.00 They refused to take accountability I call corporate they assured me they would take care of it Never heard back from Terry from corporate I then reached out to the area manager, Reginal VP, and the CEO of the company Of which I was ignored and told the decision was Final And that they were not gonna cover any of the damage that they caused They didn’t offer me to comp my room They didn’t offer me anything but their very nasty attitude even though most people would’ve lost their mind and cussed them out. I was extremely nice the entire encounter. So the general manager, the area manager, the regional vice president, and the CEO of the company has refused to do anything except take my money and expect me to eat the cost of $5511.00 of financial destruction that they caused. My only option now is a lawsuit which I tend to file with a lawyer. See above

Tons of noise; kids paying crying yelling and dogs barking and it was hell .

Staff here was great and friendly. we arrived quite late for a one-night stay. I am not familiar with the area but the parking lot itself was not very welcoming. There was like a pop up party or something going on. Several people smoking the devils lettuce and blasting music nearly 11pm. They had the building door propped open to come and go which felt a little unsafe. We didn't have any issues /run ins with the partiers and never felt unsafe once we got to our room. Parking lot is a little smaller and not too well lit. We found a spot right up front thankfully but if you have to park in the back corner be cautious. The 'breakfast' was only take away food and not much of a selection. Bed was comfortable for the night. Couch....not so much. I don't know if it would be a good set up for an actual extended stay. We just needed a place to rest for the night after landing at Dulles airport and heading to our destination the next day.

Staff was no help. I ended up paying for a room for me and my wife. She got there b4 me and was told that I would have to come later and get my own key. Showed up and staff wouldn’t give me a key even though I showed my Id and had a reservation in my name. Then he goes to tell me that he thinks I’m a creep trying to sneak in and rape my wife. I ended up sleeping in my car. Never again

Room was nice and clean enough. Bathroom was good. AC was really nice. The hallway smelled like food constantly though, and the front desk wasn’t always manned. Overall decent place especially for the price

The staff here was very helpful, the rooms were very clean as well. The refrigerator was already cold when we got there. There isn't much else to ask for really!

Everything was nice. From the staff to the oversized rooms. We enjoyed our stay. Our room was cold. We didn't see how to control the room temperature.

na

Never got to it! They called when we was 1/2 way into our 5 hr trip at 11:30 pm to let us kno that they had a over booking & or reservation needed to be cancelled! Never got to it! They called when we was 1/2 way into our 5 hr trip at 11:30 pm to let us kno that they had a over booking & or reservation needed to be cancelled!

excellent

Cleanliness and maintenance was mostly good. Breakfast should definitely be better.

Staff was rude and unhelpful, I accidentally double booked and attempted to mend the issue immediately and they were not helpful or responsive, then when I got there they stated my room had been cancelled and was no longer available but they would not give a refund.

Location

stayed there 2 months for my job and had to ask each week for the room to be cleaned