Renaissance Charlotte SouthPark

Wonderful location & pleasant stay... If we had access 2 hot tub...

Very good

The staff makes this place amazing they will do all they can to accommodate, especially the front desk staff i met different people throughout my stay and everyone was equally nice and professional

Very good

Enjoyable stay! Would book here again!

Exceptional

The southpark location was perfect. Its close to the mall and restaurants.you see people walking their dogs and jogging. I felt safe walking around. You can park in the garage or on site, on site worked for me. The staff was very helpful, I requested a high floor and they honored that. My room was clean, the bed, the bathroom and the floor. There are no microwaves in the rooms but that wouldn't stop me from staying here again.

Needed a chair to sit in at the desk

Like the upgrades

Passable

Old hotel, noisy, and with horrible room service. The food looks and tastes like junk food. We couldn’t sleep until 2 a.m. because there was a party going on in the hotel. People were also talking loudly in the hallway on our floor. Overall, it was a very disappointing experience. I’ll never come back.

Very poor

A nice hotel with very comfortable beds and pretty decor. It's close to restaurants, shopping, and cafes as well. It was pretty quiet too. I would return if I needed to be in that part of Charlotte again.

Good stuff

From early check-in with Carly to a very helpful couple of housekeeping staff, we were very pleased with our visit and we will return again

Exceptional

Location and cleanliness

Bad

It was in a great location and clean! Excellent customer service I did not like how Booking charged me for both rooms, but only sent one payment to hotel. Then hotel charged me for the other room. Essentially I was charged twice for 1 room. I am STILL due a refund that has yet to be processed. The blame is all on Booking’s side and seems like there is no rush to refund my money. Highly disappointed as I have used this service numerous times before.

The room was comfortable. Toilet was not cleaned prior to arrival. Room does not a have refrigerator or Microfridge. We never received a call as promised to let us know the room was ready, so we returned shortly after 4 to pick up keys. Otherwise the staff was friendly, the property looked well manicured, and the bed was comfortable.