UNC Charlotte Marriott Hotel & Conference Center

Right on campus. Which was perfect for move in day. Restaurants right across the street. Campus bus right in back of hotel and public train in front of hotel.

Great hotel very clean and well maintained great staff

Clean and well maintained

The location was perfect for our planned Itinerary for the weekend. I didn’t like that our rooms doors didn’t shut well. We had to slam the door to close it well. My recommendation is to fix it.

We used the valet service and when we went down to get our car they went and got it and when they pulled up they had ga e two strangers a ride over in my car without my permission. I reported it and they acted like it wasn’t that big of a deal.

Worst experience ever, find another hotel!! As someone who works in customer service I hate to do this. My nieces graduation card with money in it went missing, it was left in the car (stupid I know now). We left the car outside locked then checked in and gave the keys to the valet. Later that evening we went out and realized it was gone. The front desk manager was truly not helpful. She stated we would have to contact HR in the morning. We double checked the car, our hotel room etc. The front desk manager without even looking around said she hadn’t seen it/nobody turned anything in. The next day the desk manager finally helped somewhat by getting the valet manager involved. He was very kind, he said he watched the cameras and saw me take the card out, we pressed to see the video footage but was told we would need a court order! There was no incident report filed like they said they would, nobody would pull up the camera inside either to confirm if we did in fact take the card out. If someone did lose something as a customer would they not want to assist with finding it?? Truly the worst experience at a hotel.

Exceptional

Exceptional

Horrible experience. Reserved the room 4 months prior, and didn’t have us a room when we arrived. Tried to put us in a room that didn’t have locks, which was totally against safety protocol, and have yet to have management call us to for compensation when we were left without a room in Charlotte at Midnight.

I prepaid for a room months ago and when I got to the hotel at 1 am I was told that the locks for half of the rooms in the hotel were not working so my room was not available. Why didn’t I get a call earlier that day saying my room wasn’t going to be available? I was told by the staff to contact Expedia for changes/refunds because they couldn’t do anything on their end and to try another hotel chain in the area. But when Expedia support called them to verify my claim and get approval for the refund, the staff told them to call back in 30 minutes and refused to talk with support. There were no customers at the check in desk at that time! I was literally left stranded as a female solo traveler with nothing but a sorry from the hotel staff. If my room wasn’t going to be available, someone from the hotel should have called me and all the other stranded travelers (there was a large event in the area) so we could have made other arrangements earlier in the day instead of the surprise of not having anywhere to go in the middle of the night. Worst experience ever.

The hotel was immaculate

Exceptional

Nice hotel

We loved the room and bedding…Awesome. So clean and comfortable. There were 20 cars stacked in valet parking, 1 valet who seemed confused and overwhelmed, but very apologetic. We entered an empty lobby. Like a ghost town. Went up to the 2nd floor to sign in. Nothing special. Restaurant had very strange hours, so we had to order in. No room service unless we were members. No WiFi unless we were members.

#1

Exceptional

The beds were so comfortable that we are buying one of your mattresses! The staff at UNC Charlotte were amazing. Very friendly and helpful. McKenzie and the head of the kitchen staff (his name started with a D?? Derrick, Damond) was also very friendly and hospitable. We attend concerts in Charlotte often and will definitely stay here again. Not that it was the fault of the staff...it may not have been able to be helped...but our last morning together, we had to be evacuated for several hours due to a fire. We booked the room for the extra day because we were looking forward to just relaxing (the two of us). We were so excited to find out that checkout wasn't until 12:00pm but then had to go out early.

Not that it was the fault of the staff...it may not have been able to be helped...but our last morning together, we had to be evacuated for several hours due to a fire. We booked the room for the extra day because we were looking forward to just relaxing (the two of us). We were so excited to find out that checkout wasn't until 12:00pm but then had to go out early.

Superb

The front desk staff went above and beyond to make our stay positive. They were very friendly and welcoming. Makayla was so kind and attentive. Everyone at the front desk was amazing. I look forward to coming back. We will be visiting my son in college a lot so this will be our little happy place to stay.