Historic Plains Hotel

The location Room was small.

The lobby was nice and I enjoyed the historical artifacts. The location was great and the staff was very welcoming and nice. This hotel was listed as being updated and “luxury” and it was neither. The first room I was given had a broken toilet, the 2nd had a broken light. Overloaded extension cords running under doors. Threadbare towels and the most uncomfortable sagging bed I have slept on.

This is a historic old hotel right on the main drag in Cheyenne, close to Depot Park, the Capitol, and loads of pubs and restaurants. It's also haunted. Cold water to the sink was shut off underneath, because the regular tap wouldn't shut off. Towels are chintzy. Worst thing was a small 1/2 inch piece of pointed metal that was sticking out of the door hinge that I scraped my arm on.

Downtown location was exactly what we wanted. Staff was VERY friendly. While it is an old hotel, with a lot of character, rooms were better than I excepted. Good size. Loved that there was a refrigerator/freezer in room! Did not like the elevator (but it is an older hotel). Also the in room A/C unit is one of the loud ones. Glad to have A/C, but quieter would be ideal. These things would not stop us from staying at the hotel again.

oldness of the building was fascinating. great bed we were put in a room not ready for occupancy /no coffee

Location It’s historic and could be so cool but needs to be spruced up. Also super loud if facing the town square

Nothing. I was unable to stay the night due t the condition of the property Everything. Check in service was pulling teeth. Parking is a shit show. The hotel was in a miserably sad state. Unable to stay in the room due to asthmatic reaction. No response from property, not a refund on my stay. Will spend the foreseeable future telling people to void this property.

The antiques and stained glass. It was musky smelling and my room was dusty.

Water is yellow, rooms not very clean, fridge was filthy and door doesnt open because it was blocked

Beautiful, historic hotel. Room was comfortable and clean. Loved the old tiled bathroom.

Liked the old atmosphere of the building and location Restaurant /Bar wheren't open

Loved the vibe! Full of history…I don’t believe in ghosts….but….

Nice lobby and seating areas Dingy, rooms need a deep cleaning.

It was a charming place, the desk manager was great. He helped us since Booking never made the reservations for my group. Booking did a crap job, there where no reservations for the 3 rooms I reserved. We walked in to fine nothing was there under my name or my friends name. Lucky enough they had some rooms and did honor the rate I was showing them. This was the second error with booking.Com, I had to change reservations before I left for the trip because Booking didn't have reservations for my friends either. I may not use booking again, way to many screw ups on reservations. No one cares or takes time to make sure there web site works, and that is the problem withmost of these third party sites online. They send it to IT in a e-mail, and think everything works, you have to go make a reservations, and then call that hotel and test it, make sure its working, and no one does a complete check on anything, thats the major problem today. And I put the blame on CEO's VP's and all these so called District Managers, they all talk crap on CNBC, yet I would fire them all, most suck and don't have a clue in life. I see it all the time in everything I use on the computer. As a Quality control Clerk I saw it all the time in the last job.

It was a short stay but staff was friendly, the room was really big and I liked the older feel of it, it is old furniture, the only issue we had was the shower, the shower liner clung to you while in it, otherwise a fun and inviting hotel. Change out the shower liner, when the water turn on the shower liner clings to your body making it hard to shower.

Room was spacious. We did not get room service on our second day, the coffee pot still had coffee in the coffee maker. When we turned on the water in the shower it came out yellow until we got clean water. The room was very noisy due to the traffic on Lincolnway and Central, it was a drag race who get over the via duct of the RR. No hangers in the closets. Very disappointed with our stay. Windows were plexi glassed over and dirty.

Unique, comfortable, staff had their dogs, which was great. I really classic old place but fun. It may be because of the season, but the restaurant was not open and I had planned to have a nice dinner there. Also because of its size, the windows were very dirty and I couldn’t really enjoy the view.

Very cool old historical building, great location and good people working there. The bartender was great as well. I hope they can keep the place maintained. Would like to see the big rooms utilized again.

The location can't be beat, especially if you like to park your car once at check-in and travel by foot until you depart for onward travel. I enjoy historic properties and prefer to stay in hotels instead of private homestays. On the surface, the Historic Plains Hotel offers a stay with character. The elevator is quirky, the floors are creaky, there are old photos scattered throughout, and the place may very well be haunted. No two rooms are alike. This was my fifth, and barring significant upgrades, final time staying at the Historic Plains Hotel. It has always been quirky, as old properties often are, but over the years, upkeep and cleanliness have disappointingly waned. I've stayed in many old hotels, and I'm willing to accept, even embrace, certain things that come with age—a quirky layout, insufficient power outlets, awkwardly tiny bathrooms, and small elevators can offer charm. But age needn't imply filth and lack of maintenance, and unfortunately, these have become the norm at this property. Linens and towels are thin and often stained. The carpet is sufficiently questionable that one is tempted to keep one's shoes on. The shower starts with a flood of brown water and drains so slowly that one is left standing in a pool of who-knows-what. On my most recent stay, I discovered pieces of food in the bedside table. I have given the Historic Plains Hotel the benefit of the doubt for several years, but when one gives serious thought to bringing one's own pillow and towels from home, it's time to say goodbye. I genuinely hope this hotel finds investors who can overhaul the property and turn it into a landmark hotel every, of which every downtown deserves to have at least one. Until such time, I do not recommend staying at the Historic Plains Hotel.

Very rundown & not clean. After trying 3 different rooms, I chose to find another hotel. The staff was very understanding and wants to help me obtain reimbursement. Very run down, not clean, broken showers and there was take out left in the fridge.