Embassy Suites by Hilton Cincinnati Northeast Blue Ash

Amazing breakfast Buffett! Delicious fruit, made to order omelets and pancakes

The breakfast was excellent. The location was in a very nice area. The suite was clean, modern and super nice. Price was good value for what we got. Would stay there again. All was good!

I liked clean room!

The rooms are newly remodeled and are great! They are having issues with their wifi and so we could not stream in the bedrooms, which I wanted to do.

Nice room. Staff was somewhat sluggish in a couple of needs ( housekeeping, lighting in room was faulty, needed another trash can) and the room temperature could have been better. Breakfast was awesome, though, and the restaurant food was outstanding.

Pleasant

Exceptional

I had to cancel my booking because there was no notice that the pool was closed, and now the property is ignoring my request for a refund!!! Terrible CUSTOMER EXPERIENCE!!! I WANT MY MONEY!! I CALLED THE MANAGER…and have yet to hear back!! DO BETTER!!

The new renovations were nice and the room was very comfortable. The first day we slept in and requested not to be disturbed. The next 3 days we didnt receive any housekeeping services.

Great facilities and location. Reported problem with bathroom sink, issue not resolved.

Beautiful property. There was construction trailers in the back parking lot, but the front & inside was beautiful

Checkin was easy, friendly, & informative. The rooms are big, clean, & comfortable. Breakfast was good as usual & happy hour is always nice. We frequently stay at Embassy Suites for two reasons, free breakfast & a pool. Breakfast is nice because you don't have to leave the property to eat something. The pool is for our grandson who lives with us permanently. He loves to go swimming, so we always choose a hotel with a pool. I feel like the website for this property should've stated that the pool is closed for repair, because if it had been listed, we would have stayed somewhere else with free breakfast and a pool.

Exceptional

Excellent location.... The made to order breakfast omelet and hot cakes are great.

I am totally upset because when I got in my room, it smelled like dog. It was a very strong smell of dog. We were rushing and late to the festival so we dropped our bags and left. We came back and unpacked our things to pull out the cleaning supplies and started cleaning spraying and wiping down things thinking that the odor would go away. Open the shower and got hit with an extremely strong smell of dog like they had the dog in the shower. Woke up on my pillow in the morning and my pillow smelled like dog. We don’t have dogs, so it was very distinctive. When we called for the managers, they played games on who was the hotel manager, and when they were coming to our room. By the time the housekeeping manager came, he brought a coworker with him and they were wreaking of cologne. It was like it was deliberate. They told us they were sold out, but ended up telling us we could switch rooms. I switched to our room that didn’t have a balcony. I paid for two rooms with balconies. I’m not very happy at all. Because they played games on the day we waited all day for the staff to come to the room the manager not the housekeepers the manager. He didn’t come so I missed two events that I paid for that I came into town to see and attend. They emailed me an apology because of my review that I posted. But told me that they couldn’t give me any compensation since I booked the hotel through Booking.com. I am not very happy. I am totally upset because when I got in my room, it smelled like dog. It was a very strong smell of dog. We were rushing and late to the festival so we dropped our bags and left. We came back and unpacked our things to pull out the cleaning supplies and started cleaning spraying and wiping down things thinking that the odor would go away. Open the shower and got hit with an extremely strong smell of dog like they had the dog in the shower. Woke up on my pillow in the morning and my pillow smelled like dog. We don’t have dogs, so it was very distinctive. When we called for the managers, they played games on who was the hotel manager, and when they were coming to our room. By the time the housekeeping manager came, he brought a coworker with him and they were wreaking of cologne. It was like it was deliberate. They told us they were sold out, but ended up telling us we could switch rooms. I switched to our room that didn’t have a balcony. I paid for two rooms with balconies. I’m not very happy at all. Because they played games on the day we waited all day for the staff to come to the room the manager not the housekeepers the manager. He didn’t come so I missed two events that I paid for that I came into town to see and attend. They emailed me an apology because of my review that I posted. But told me that they couldn’t give me any compensation since I booked the hotel through Booking.com. I am not very happy.

Check in and out was really easy, beautiful atmosphere and the staff was so nice our whole stay

Location No pool

No pool

Bed was clean and comfortable. Made to order breakfast was delicious. Checked in late, Walked into a dirty room. Pretzel pieces all over the floor but we realized it after getting settled and kids started showering. Husband pulled out items for the pullout couch there were no sheets, and the blanket had a gummy candy stuck to it. Called front desk they said they were full and we would not be able to get a clean blanket for him. Told them about the pretzel pieces, items left behind couch. Asked for housekeeping to come in the morning, they did come and it was still left with pretzel pieces. Attention to room cleanliness was lacking and not a single housekeeper we encountered spoke English so it was hard to communicate with them.

Checked in late, Walked into a dirty room. Pretzel pieces all over the floor but we realized it after getting settled and kids started showering. Husband pulled out items for the pullout couch there were no sheets, and the blanket had a gummy candy stuck to it. Called front desk they said they were full and we would not be able to get a clean blanket for him. Told them about the pretzel pieces, items left behind couch. Asked for housekeeping to come in the morning, they did come and it was still left with pretzel pieces. Attention to room cleanliness was lacking and not a single housekeeper we encountered spoke English so it was hard to communicate with them.