Hawthorn Extended Stay by Wyndham Cincinnati NE/Mason

Breakfast was gross. No coffee. Hallway smelled like smoke. Room was average but in pretty rough shape. Cannot honestly recommend.

The Hawthorne Suites has seen better days. At present the property is very run-down, not cleaned and in overall poor shape It took over a half-hour to checkin and my room had missing baseboards, a broken floor in the bathroom, essentially no supplies in the "kitchen", the public areas were filthy (do they not have a vacuum cleaner??), the one ice machine was broken (and obviously had been for quite some time). Overall just a unmaintained, not well cleaned, worn out property

As soon as I drove into the parking lot I knew I made a mistake, dumpsters overflowing, a foot of green, stagnant water in the closed pool and duct tape across the fridge in the “lobby.” To say the room was dated would be extremely kind. On my second night, my key wouldn’t work but luckily I caught the front desk person in the parking lot leaving for the night. I guess if I hadn’t caught him I would’ve had to sleep in the lobby?! When I checked out and asked for a receipt I was told their system was down but my $100 deposit would be returned the next day. Three days later I called back and was told it would be returned, it wasn’t. This week I called again and was told it would be taken care of - NOPE! My next three calls went to voicemail, so now I guess I have to dispute it with my credit card company. DO NOT STAY HERE!!!

The room didn’t have any of the amenities listed. Heat and tv broken. No pots or pans for kitchen. The refrigerator had food in it. Staff was not helpful nd made excuses. It was a total or 25 people in our party and every room was missing everything. It was issues just to get towels. DO NOT BOOK

DO NOT STAY HERE! I have never seen a hotel in such poor condition. The AC controllers were either missing or hanging off the walls and not functional, the curtains over the AC had a few inches of black mold/mildew, the floors had paint splatters, the rooms smelled bad. The beds were not completely made. The couch cushions were on the floor. We were shown three different rooms and all of them were in terrible condition. The floors in the hallways look like they haven't been vacuumed in ages. The area itself felt very unsafe. We arrived at 1am and there was a large group of men wandering around. I don't know how this place is passing inspections and is still in business.

Room was very dusty. Seems like they spot cleaned just enough for guest. Staff was very rude. Air conditioning was horrible 😫.

We had no towels nor dishes

Arrived from a long drive at 2pm and asked if we could check in early. We were told No. Came back at 3 and no one was around. Had to wait 15 minutes for someone to show up. And the guy that did was not very nice. He was very rude, especially to the young lady he was training. Got to our room through the stench of marijuana and walked in to our room and into the kitchen. Something was spilled on the tile in the kitchen and was not cleaned up. The trash cans in the room had not been emptied from the previous visitors.went to sit on the couch and the cushions sink down into the fold out bed. Couldn’t sit on that. The other chair was damp and nasty. Had a decent looking pool but it was closed and didn’t get to swim. Was just so disappointed in everything that we left after one night even though I paid for two nights.

Rooms were nice size. The amenities were unavailable. Your main hotel necessitates was no where found rooms.Hotel seemed to be under construction under construction. We had a lot of family stay and was all separated from each other.

I booked with Expedia a week prior to check in arrived to property with a surprise $200 deposit and then for them to charge me for the room again($400) which total was not told to me before running my card he just handed me 2 different receipt when I stated I payed online “manager “ proceeded to tell me that Expedia didn’t send a payment through I tried showing the receipt he refused to look then to tell me it said I was paying with Cash which was false I already payed online told me I was to call Expedia so they could refund me instead of the hotel for double charging me also told me multiple time that it’s happened 3 to 4 times within a week with other guest the room looked ok until you looked lining was dirty on bed flat pillows bed felt like sleeping on a box spring shower head sprays the ceiling air in the main room did not work also we tried cooking oven it set off a alarm that wouldn’t shut off till some women ran over and bang on the door to see If we where smoking in the room which I let her in so she could see/smell we were just trying to make some food so they wouldn’t try to charge us for smoking also every time I stepped outside the manager was always there smoking and like he was security but it was uncomfortable like I couldn’t enjoy myself due to it felt I was being watched also this was the same “manager” who checked me in also NO POOL/Breakfast room only had 2 towels for 5 people also had a smell of wet dog manager also was a dog walker terrible place.

Rooms were big so having enough room was nice. A tv was broke in one bedroom- cracked and laying on a broken table. Told front desk and all that was said was yeah we know. Stains on everything. Not enough pillows. No hand wash or body wash

People living there people doing drugs the upkeep was not done this swimming pool we were promised the swimming pool and did not have one no place to do the laundry dishes not satisfactory had rust on dishes a strong scent in the walkway

The breakfast was terrible, there was no cereal/ milk, no waffle mix, the sausage was hal cooked, no muffins or toast, no juice. The trash dumpster was over loaded with trash from days and days. The person who worked the front desk was constantly smoking cigarettes, he was not at his post when needed. He was also condescending with his attitude or another way to express it sarcastic. We had to asked for the iron twice. The was no cooking utensils. The website on Expedia said, $50 deposit, when check in, it was $150... which is not worth it. The room is already ... I paid for a single bed but was given a two double bed. Overall the stay was convenient, but as I do know we pay for what we get if you style is Hilton or Marriott stick to what you know...

Our room was clean. We will use this hotel again when in this area.

This place was a big lie the pool had no water in it the room was a sweet but everything was damp the floors the couch the bed covers. We had to look for someone for a hour and a half to find shets and a pillow for the stained pullout couch. Stay away!!!!

I prepaid for our room, nearly 300 dollars. We arrived and where informed of a surprise deposit fee of 150 dollars. The pool was closed, they say they offer breakfast yet they had no breakfast because "the truck didn't come" said management. They couldn't even offer us coffee because they had no coffee cups. They stated "they forgot to order cups". There was only one staff member who was pleasent and she was a house keeper. Our room had COCKROACHS. Most of the staff members were ALWAYS outside smoking cigarettes right next to the entrance and scrolling in their phones. We had 6 kids with us and we couldn't walk in or out without breathing in cigarette smoke and mind you one of our kids is only 3 month old. I will never again use Expedia or reserve a room at this location or any hotel with a name similar to this. They also where doing construction in another room so the hallway was filled with furniture and they thought it was a good idea to bang around after 10pm doing construction.

Be prepared for an extra $100 deposit that is not included when booking through 3rd party...will be mindful of this next time. POOL IS EMPTY- guy said they've been working on it since April. Hotels.com should really update the property to say the pool is closed. I unfortunately didn't read reviews before booking but my husband confirmed that the breakfast was not up to any kind of standards, Drink dispenser was in pieces. Empty containers with little else to choose from; causing us to spend more money on 2 days of breakfast rather than be able to enjoy the 'free' breakfast that came with our booking cost. Linens/towels were laughable...there were no extra linens for the pull out couch except for one blanket we laid down on top of the mattress for the kids- thank goodness they brought their own blankets to cover up with. There were literally 2 towels for 6 of us. Thankfully we just had a short stay and didn't need to ask for more but I doubt we would have gotten them. I don't even want to get into the checkout process but it was strange... Location was about the only redeeming quality and the actual beds were comfortable.

The property outside is pretty and in a nice neighborhood. The pool was not open. Not a big deal for us as we were going to Kings Island and they have the water park. The room was a huge disappointment. The floor was not swept and there were dead bugs on the kitchen floor. Sticky spots on the carpet. Broken TVs. No shade on one of the lamps. And the worst part... NO SOAP! For washing hands, the shower, or for the dishes. The Breakfast room only had 4 things: cereal, plain white toast (with no butter or jelly), scrambled eggs, and sausage links. Thats it. They had coffee no other drinks. Overall I would not recommend this hotel. You can tell its under new owners and they are trying but sadly its just not up to expectations. Stayed July 16th, 2026.

Property is beat, tattered, busted, dirty, unkempt. Broken doors made getting to your room difficult, breakfast area was filthy, everything needs paint. TV did not work, could not be fixed, coffee was terrible. This is one of the worst places I have ever stayed. Steer clear

Pass this one up, privately owned. pictures are misleading. Very dated and not clean. Pool was not accessible for use either