Holiday Inn Express and Suites-Cincinnati NE - Red Bank Road by IHG

We could receive phone wifi outside our room in the hallway, but lose it when entering the room.(406) The TV lost wifi signal several times, and we went through the process to return it. Sometimes it worked, and sometimes, not. I guess because ofvweak signal strength. Brought this to the check in desk twice, but no-one talked to us about it later. We were there for 4 days with the same problem.

Front desk man was rude. Shower looked dirty cheap build

Traveled with a 10 year old and a 3 year old. Breakfast was good alot of different options! Pool was clean and well maintained. Room was clean and cold when we arrived. Staff was polite and welcoming. Definitely would stay again!

Clean room well maintained property

Everything was great! Clean room and pool area. Breakfast food was good with lots of variety to choose from.

This hotel is clean comfortable and convenient. It offers a good breakfast and friendly, helpful staff.

Room was clean and nice. Front desk clerk was really nice and kind. Will stay here again

Hotel was nice, good location outside busyness of city. Breakfast was great. Only complaint was sofa bed was all springs.

But there was one major thing that bugged us. We reserved a room at this hotel because of the breakfast AND the advertised pool. When we take our son to a hotel, he loves to swim in a pool. It's part of our experience. We paid for the room at this hotel because a pool was advertised. Upon check-in, we asked the man at the front desk what time the pool closes, and then again, what time it opens the next day. The man told us that it closes at 10 pm and opens again at 7 am. So, after we got to the room, we changed into our swimsuits, took the elevator down to the pool, and then found out it was closed. There were ladders and paint tarps everywhere. It is understandable that sometimes things need to be closed for improvements, and that hotels can't just close because some amenities aren't available. But the man at the front desk could have told us the pool was unfortunately closed when we asked for pool hours. There could have been a sign. There could have been something when we booked saying a pool would be temporarily closed so that we could find a hotel with a working pool. Our son was disappointed, and we also rolled with the punches and reflected on the fun we had while we were in the area. But we were lied to by the hotel employee during check-in. And that is unprofessional.

Clean, friendly,helpful, nice breakfast.

dirty bed and bathroom

Breakfast was a disappointment. They had no pancakes available, due to low or no batter. Food was cold or barely warm. Breakfast offerings were not great. A huge letdown. Parking was also a challenge at night. Not enough safe parking available. 2 extremely large vehicles with tow took many spaces.

The exhaust fan in the bathroom was broken reported but the Manager again did not care! The TV remote was not working properly! in the Break fast room when we asked about the milk the stuff was rude!!

Bathroom had a broken toilet seat and a non-working mirror light. The light made it difficult to shave. We let the staff know but they said maintenance is only available 2 days per week. This is disappointing because everything else was great. We even had daily maid service which very rare for a 2 day stay.

I was very impressed of how clean and put together not only our room but the entire property. They have some bigger competition next door to them but I would choose this hotel over the other one any day! The staff was very kind the breakfast was hot and kept neatly!

location- right off the highway The staff. Nobody told us about kitchen breakfast time wifi, did not even greet us

The location was nice. It was close to what we wanted to do. The staff were very kind and helpful when we checked in. The lobby and breakfast area was huge and had plenty of seating! The breakfast was really good and had a nice selection. The room was nice and modern with many features that were helpful and convenient. N/A

Not sure, we had to sleep in our car. Bed Bugs everywhere Bed Bug Infestation in the room

The location was fine. I had a bed bug in my room and had to leave and go to another hotel.

Very good