Hotel Cleveland, Autograph Collection

The building is beautiful architecture!! Staff was attentive & helpful each interaction

We thoroughly enjoyed our stay. The hotel location is super convenient to both the Jacobs Pavilion in the Flats and the Rock and Roll Hall of Fame, less than a mile away walking in either direction. (You may want to Lyft to the Pavilion because of a steep hill). The curbside valet and the front desk staff could not have been nicer. We both remarked on it. We were given a complimentary glass of wine at check-in, great directions, and plenty of free water bottles during our stay. Our room and the hotel were spotlessly clean. This was our first visit to Cleveland and we were pleasantly surprised. Would stay here again next time.

Hotel is great. Comfort room and clean bathroom. The front desk was accommodating and welcoming. When we were in the room, it was 802, in front of elevator. Housekeeping entering a room without knocking is a severe breach of protocol in the hospitality industry. I shouted and housekeeping left without saying sorry. we have to be careful if in the room, make sure the door latch is locked.

Wonderfulstay

Fantastic place! Excellent service!

Hotel is gorgeous, very well maintained. Great location in town. But parking was $48/ night and we had to drag our luggage, ie no easy access from the garage to the hotel itself.

Friendly staff, great location, beautiful hotel! Only issue was the ice machine on my floor was broken. Also, Great drinks downstairs at the bar!

Beautiful room, comfortable bed and everything was so clean!

Room he claim to be with better view , was view of wall and roof top . I will never stay in this hotel again.

Safe was great and loved the location.

Hotel stay was average overall. Housekeeping service was on the weak side. One day came back to room in the evening and the beds were made but we had no towels, clean mugs/glasses or toilet paper. Also the in-room fridge was leaking throughout our 4 night stay through the cabinet and onto the floor. We notified the front desk but this was not looked at or fixed throughout our stay. We were hoping for a 4-5 star experience and it was a little lacking.

Exceptional

The valet attendant was very polite and helpful. They I Walked into the hotel to check in and a lady was yelling at the front desk clerk the whole time I was checking in making it a very uncomfortable experience! It was not a very good first impression to walk into that situation . It is a very beautiful hotel, Then the room was nice but didn't smell fresh like it was musky or damp shower door was broken when I took a shower water leaked all over the floor and the toilet water was brown and stayed that was my entire visit. Was planning to stay another day but after my experience I decided to go another direction. I’m hoping the hotel might make things right after such an unpleasant experience.

Accommodations clean and comfortable. Staff helpful. Very walkable location. Breakfast very good and staff very interested in taking care of patrons.

Very good

Hotel was very clean and staff was great. The room was nice and spacious but the bath room shower was not that great and toilet paper dispenser was so close to seat you could hardly sit down. I know it’s not a big deal but when you pay that kind of money for a room you expect better. Over all I would stay there again and would recommend it to others.

An old elegance to the building. Stayed for work, but if ever back in cleveland for a game or with kids kind of fun to go back in time with the chandeliers, high ceilings, etc. Great bar too.

Excellent stay with my daughters. We felt welcomed, and the service, food, and drinks were all outstanding!

I've been coming here since the 90's, and the new version is really nice. Bed was comfy, shower worked well, blinds kept my room so dark I had no idea it was daytime out. Food in the restaurant is a little pricey, but really good. The only issues are: -They took the pool out from when it was the Renaissance. -Not sure the hotel is to blame, but I had to blast the AC 24/7 just to keep my room at 75F. But to be fair, it was the middle of August, and it was super hot & muggy outside all day & night. All that said, this is definitely the first hotel I'll look at every time I stay in Cleveland!

Delicious breakfast and all staff were friendly and helpful.