Hyatt Regency Cleveland At The Arcade

Exceptional

Location was great. Walking distance to all 3 sports arenas. Walking distance to the Rock and Roll Hall of Fame.

Superb

The location is exceptionally beautiful. The arcade is historic and full of character and ambiance. When checking in, we arrived at ~3:20pm. We were informed that our room was not ready, and when I let them know that my booking reservation said check in was 3, I was told: “Yes sir, our policy has changed.” No apology, no offer to make things right. Which is fine, and I understand that the line level employees do not set the policy. However, I as a customer should have been informed that the property was making a modification prior to me being on site. We had a wedding to attend, and this threw off our entire timeline for things. We then had some kerfluffles with checking our bags, and the valet. Overall I felt that I was checking into a property well below a Regency class.

Exceptional

Exceptional

Bad

Nice venues Cleanses, all in all it wasn’t very clean

The location was amazing. It was right across the street from the venue that had the concert we were attending. The staff were very nice and accommodating! The floors in the hotel were really, really squeaky, but we do understand that the building itself was old!

Confortable and good position

The Arcade was an unexpected WOW for us. We'd never heard of the Arcade (I would've erroneously thought it had to do with games) so walking in nearly took our breath away. Hyatt had done a great job of incorporating a hotel over two floors of commercial shops. The location was perfect. We could walk to the Rock and Roll Hall of Fame and to Progressive Field (baseball park). The public library right across the street had some excellent exhibits (Superman, antique books from the 15th century, and chess sets from around the world and from different time periods). There were numerous restaurants of all sorts and price ranges within walking distance. Our room was very quiet, the bed comfy, and the clean shower had good pressure. There was a small dorm fridge in the room, and a small microwave in the lobby. The fitness center was clean and had much of what you'd want, except there really wasn't enough space to roll out a yoga mat and do some stretches nor were there weights in smaller weights, like 3-lb or 8-lb. And I didn't love that it was right next to the elevators so people could easily look in from the door.

Centrally located

Overall the city of Cleveland was actually a lot more than I expected but had a wonderful time. As for the hotel that was beautiful inside the room we had had quite a few issues so we didn't spend much time in the room only to sleep . The comfort of the rooms not so great and the view sucked so bad ..

The comforter was sandwiched between two flat sheets as opposed to in a cover. Looks unprofessional and feels awkward to use with everything coming apart. Used water glass was not replaced but left on the nightstand.

The Hotel was amazing with beautiful scenery and convenient stores within the building. The staff were very nice and the valets were very helpful even walking me through the process!

Poor

What a beautiful building. The new Superman movie was filmed here. Great staff, happy hour and comfy bed!

Everything Nothing

Location was amazing. Staff and valet were wonderful. View inside was charming. Room was spacious The room layout and lack of usable seating and table top was challenging. The space between the bed area and bathroom was awkward and unusable. It was really difficult to eat our dinner in the room as we had to sit on the bed and risk spilling. A narrow desk with a chair would be so helpful.

Lovely, meticulous, spacious room. Comfy bed. Clean and updated bathroom. Quiet. We have stayed here before and will definitely stay here again 😊