Fidelity Hotel

This place is great. The room was very clean and comfortable. The location is in the heart of the city so walkable to everything. Would definitely stay again.

Everything was beautiful and clean. The bed was comfortable, the shower was great, and the rooms were quiet (for downtown). The staff was nice and the restaurant was good. I really enjoyed my stay here and would recommend it to anyone!

Loved the ambience around the hotel. Beautiful building and location was perfect for our needs. Dining room staff were great and the food excellent. We did experience a couple of issues with our room. When the room was cleaned, it was very well done. One day of our 4-day stay, however, our room was not cleaned, no fresh towels, etc. When we questioned this at the main desk, we were given a somewhat confusing answer about evening staff should be coming around. No apology given. It was already late enough that we were ready to call it a day so we just asked for fresh towels. The desk staff was going to give them to us right there but we asked that they be delivered to the room and they were. The next night, we needed ice and I was told there were no ice machines but I could go to the front desk for ice. I did so and the desk staff (manager?) went to the back somewhere and gave me a bag of ice, which wasn’t tied, and that’s how I carried it back to my room. Just didn’t seem right for the boutique hotel atmosphere we had been experiencing. Finally, I do wish the lighting in the room was a bit brighter. Loved the dark hue colors of the room but the lighting was pretty dim. Thanks for letting me share.

Clean room, helpful staff. Next door parking lot was unaffiliated with the hotel and not super convenient to bring luggage in.

Love love love

We’ve stayed in hundreds of places over the years. Fidelity Hotel is fantastic in every way. No reason to book anywhere else if you’re looking to stay in downtown Cleveland…

Staff was exceptionally helpful and friendly. Location is an easy walk to almost everywhere you'd want to go downtown. Parking is super convenient. We'll be back. Didn't get to the restaurant, but will next time for sure - looked great.

Great overall vibe. Beautiful hotel and amazing room.

Room was exceptionally clean, and I am extremely critical of cleanliness. The Fidelity exceeded my expectations! We will most definitely stay there again. I will note that the rooms are small, so if you arrive expecting a spacious room, you will be disappointed. But we knew this in advance and it did not detract from our stay in any way. Exceptional hotel!

Staff was very nice and helpful, but the room that i was given was not anywhere the type of room I requested.

This is NOT a luxury hotel. Room is small. Lobby area is small. Staff are not care about the guest.

Great place. Clean and efficient

Beautiful space for my wedding weekend. The Club Room is great as well.

Really well maintained and lovely property. Good food purchased for breakfast. Free coffee. Parking pretty much non-existent unless you pay the $60 per day fee or walk down a nasty street for $25 per day. Rooms were beautiful but very very small. TV and beds were amazing. No storage whatsoever for clothes unless hanging. Short stays are fine. Excellent location for walking around Downtown.

Loved the atmosphere. Staff especially nice and helpful. The bed was very comfortable. The food was great.

Absolutely wonderful little hotel

Room was clean and very accommodating. Room service was great.

Room was so clean. Everyone was nice and helpful. We love staying here.

Excellent!

Really great location. About a 15 min walk to Rock & Roll Hall of Fame, Lake Erie and about 15 min to Progressive Field in the opposite direction