Days Inn by Wyndham Collinsville/St. Louis

Room seemed very clean

conveniently located as midpoint to our destination. Upon arrival, we were informed that the elevator was broken, in case we wanted to cancel. stairwells were sweltering hot, ac unit unplugged and cord missing. went for complimentary hot breakfast, found a toaster and microwave with bread and oatmeal. When I asked, the staff told me, "there's a difference between complimentary and continental." I had 4 other hotel choices at this very exit and it seems I made the wrong choice.

Very good

Poor

Very nice desk clerk. Breakfast was poor quality. Elevator was broken. Pool couldn't be used because of missing parts for pool chair for disabled.

The elevator was broken. I was put on the 3rd floor with my wife and newborn and had to lug things up and down the stairs. Our room smelled like someone had been doing weed in it. And the worker seemed quite surly.

When we got there the room smelled like smoke and the pool was closed.

Pleasant

The first problem hit before we even got to our room: the elevator was out of service, so we had to carry all of our luggage up three flights of stairs. That’s not a great first impression. Then we found out the pool is permanently closed. The staff told us the owner plans to get rid of it altogether. The “free breakfast” was equally disappointing—stale white bread, hard bagels, and stale cereal. We were also told breakfast is being phased out in favor of vending machines. We booked the Deluxe King Suite, but there’s nothing “deluxe” about it. The very first thing we noticed when we walked in was the door handle literally falling off. It set the tone for the rest of the stay. I genuinely feel bad for the employees because they seem to be doing the best they can with what they’ve been given. Unfortunately, it’s clear this property is being neglected, and unless the owner starts investing in it again, it’s only going to continue going downhill. I can’t recommend staying here. There are far better options in the area for the money.

Proximity to highways and restaurants Elevator was out of order

Exceptional

Big room, clean! Lots of clean areas to walk the dog. When booking, I booked a king room, and requested a room on the ground floor if the elevator was not working as my husband had a new hip and is not allowed to use steps yet. When we checked in she told the man before me the elevator was broken. When it was my turn I mentioned we needed a ground floor room. She said she had none available. I joked that I could not carry my husband up the stairs, and that he could not do steps yet. She again said she had none. Since my booking was non refundable, I asked what we should do. She squinted at the computer screen and made a big show of finding the last ground floor room available for us. She never mentioned it was 2 queens. Why ask if we have special needs/requests if they will not be honored?

Good

Great stay near the Convention Center.

Big room, clean

The room was clean.. that’s the good part.. there was no bathroom fan, bathroom door would stick and had to push to up or close it, elevator was broken, a/c unit would not get cold, tv only allowed 5 channels. We ended up canceling our additional day due to the condition of the hotel. Never again will I chose this location.

The property get a 1 out of 5. When we arrived we were told the elevator didn’t work was told our room was on the 3rd floor and only after I questioned that he found a room on 2. After we drugged our stuff to the room at 10 pm we pretty much jumped in bed because we were tired. When I got up in the morning did I truly see what we got. The AC was leaking water on the floor the molding around the outside wall was loose with appeared to be mold. The shower drained slow. Thank goodness it was only for 1 night. If I thought complaining or asking for a refund was worth it I would. But choose to just get in our car and went 400 miles to home. A real bad experience

The elevator was out of service. Was told it would be fixed over night. Never worked the three days I was there. House keeping never serviced my room. NEVER. I asked at the front desk to have the room cleaned. No action. Picked up my own towels at the front desk Saturday morning. House keeping removed them from my room while I was gone. The hotel shut off my pass card over night before I could check out. I don't want to be racist, But I am fed up with dealing with hotel staff that think nodding their head and smiling resolves a complaint from a guest. This is another bad experience I've had with this hotel chain this year. If they are trying to drive away their customer base, they have found a way to fast track their own failure as a business. And don't get me start on the garage sale chairs they had in the room. The ones in my room, by style and condition must have been 60 years old and completely worn out.

Disappointing

The room was not clean at all