Baymont by Wyndham Colorado Springs

Everything was good with the exception of the fridge didn't cool well .

The AC and refrigerator worked. TV service sucked. Wifi didn't work. Upon arrival, the elevator was broken. The breakfast was only good the first hour or so, refills were few and far between.

This property is disgusting! From the elevator to the hallway to the room, all nasty! It smells. We were not given a key card. Apparently it was lost so we had to wait on them to open our door for us. There was not even a screen in my 3rd floor window, very dangerous! The curtains felt sticky and smelled. The furniture is in terrible condition. Everything was stained. The bathroom had not been fully cleaned as the toilet paper holder was dust and rust covered. The bathroom door was busted. It was a horrible place to stay. The pool had the winter covered caved in on it in June, the hot tub drained and green. It was all around the worst Ive ever stayed in

I paid through Expedia for a two night stay. I arrived at the hotel to check in and was refused by the owner. he said he had told me not to come back the last time I was there. i believe he was confused with who I was but he insisted and wouldn't say anything more accept for me to leave his property or he would call the police. I asked for my money $170 to be refunded and they refused. He (the owner) strait up took that money and kept it. I had stayed many times before it was always one of my top choices. I'm on a fixed income so $170 is a big chunk. plus I had to pay for another motel on quick notice because he denied me. I'm very very disappointed in how this was handled. Straight up thievery is what this was.

Elevator didn't work upon arrival and was given a 3rd floor room. Linens were dirty and stained. Lamp shades had mold on them. Breakfast after the weekend rush was limited to biscuits & gravy. No coffee in the room. Several outlets not functioning. Cable box hanging on wall via the actual cable line. Wifi basically non existent. TV was in/out. Rarely had anyone at the front desk. Asked for clean linens and was told they didn't have access at the front desk. Had to wait until the next morning and ask housekeeping. Overall cleanliness was very poor. Another guest mentioned having bugs and spiders in their room. The only positives were that the AC and refrigerator worked. Due to a family emergency we had to extend our stay, but switched to a different hotel.

Do not stay at this place. We did not even stay and they still kept all of my money. Walked in the front door of our room and saw three bugs scurrying across the floor. We backed out of room and left. Told the front desk clerk that I wanted a full refund that the room had bugs and it dis not even phase him about the bugs!! Did not refund me my money and also charged me for something extra!!! For what I am not sure, maybe a deposit but I am pissed to say the least!!! DO NOT STAY HERE unless you like to share your room with bugs!!!!

Just overall a horrible experience for my employee.

-------------------------

Did not stay there and attempting to get a refund. Sorry for the poor review but the property definitely needs some attention.

A

Our room was very run down. Paint peeling, refrigerator rattled and made noise all night, no fan in the bathroom. Website showed a nice pool and hot tub, it hasn't been in use for years. We were very disappointed! This property should be avoided!

Slept in a hot ass room the first night cause ac wasn’t working and there was also German cockroaches in there and so we got offered a new room

It is close to Air Force college and as well not to far from my favorite spot the garden of the gods which is peaceful and relaxing

Staff at the front desk were friendly and helpful; the men on weekday duty and one woman on overnight front desk duty were kind and helpful. The lobby was nice. However, positives ended once we got in the elevator to our room. The elevator floor was in need of repair (flooring was duct-taped down). While our room on the top floor seemed pest-free and towels and bedding appeared clean, the room was otherwise in poor repair and didn't have much other than soap, shampoo, and toilet paper. One bed was broken and separating from the headboard. Other furnishings needed replacing/cleaning. Walls, carpeting, and curtains were damaged or badly worn. Wi-Fi service (which we needed) either didn't work or was spotty at best. We were glad the room's AC worked; it was a very warm weekend when we stayed there. The property's pool was closed for repair and there was only one small ice machine on the 1st floor (a big inconvenience). Daily breakfast service was acceptable, but food selections were very limited; you need to bring your own if you have dietary issues. The most annoying thing was that while we paid for our entire stay the first night, we had to keep getting our keys reprogrammed to access our room every day (we stayed for 3 nights). If you need a super-cheap hotel to stay at in this area, it's okay, but go someplace else if you want more.

I don't like to leave bad reviews, however this hotel is infested with roaches like I've never seen. They were coming out of the walls.

The pictures on website aren’t current the rooms are outdated, broken matched used furniture, wires hanging out of wall. This is not fit for human use.

Our room was available early, as we were able to arrive earlier than we had projected. Breakfast was fine. Staff was courteous and attentive.

The overall condition of the hotel was completely misrepresented compared to what is advertised online. The pool—listed as an amenity—was not functional and appeared neglected and unusable. We had booked two rooms for our family, including children and parents, and the conditions in both rooms were deeply concerning: Strong weed odor throughout the rooms Dirty, foul-smelling carpets and overall unclean environment Unclean beds with evidence of bed bugs, which is a serious health and hygiene issue Additionally, the included breakfast was poorly managed. Most items were already finished, and there were no fruits or basic options available, which again does not match what was advertised. To make matters worse, when I raised these concerns and requested an incident report to formally document the issue, I was informed that no such system exists. This lack of accountability is extremely unprofessional and unacceptable. This experience reflects not just poor service but a complete failure to meet basic hospitality and safety standards. Given the severity of these issues—including hygiene concerns, misrepresentation, and lack of proper escalation process—I am requesting a full refund for this stay.