Home2 Suites by Hilton Columbia Downtown

Enjoyed my stay, staff behind the counter had a attitude but overall it was comfortable

Beware! Booked package through Expedia for this hotel and airfare. No issue with airfare. Used personal credit card for mandatory deposit at check-in at Home2 Suites downtown Columbia, SC. At checkout I owed a nominal amount for parking which I paid with the same personal credit card on file. At some point after checking out on September 23, 2026, hotel, without my authorization, fraudulently charged my personal credit card for the entire stay which had already been satisfied by Expedia for the stay. Now, hotel repeatedly denies making the charge even when there is proof in the form of a credit card statement. Almost impossible to get someone at hotel to answer the phone. Constantly disconnected before I reach a human. Told by front desk that manager will not speak with me. Filed police report with Columbia, SC police department and dispute with credit card. Rather than admitting a mistake, Home2 Suites denies the transaction took place. Stay elsewhere or stay at your own risk.

Great location and staff. Would recommend

That it was available. Bedroom Doors wouldn’t close and staff know about it. Musty odor, humid rooms, paper thin walls, breakfast was terrible.

Room was absolutely gross. We left a night early and drove home to prevent staying another night. Staff told us they did not have any bedding for the pullout so my son had nothing not even a pillow to sleep on.

Nobody at desk. Locks installed upside down for access. Rooms delayed and not clean. Homeless on patio sleeping

Disappointing

Peaceful Bathroom lighting is terrible for applying makeup, shaving, applying contacts,etc

Close to Metropolitan Center Room. We are so accustomed to the other location. Bathroom small too close to bathroom door is too close to toilet . Shower was clean but more work needed to clean trim. Kitchen we only had one fork, one spoon, one bowl and only two cups and two glasses. Bed was too close to air conditioner and notice mouse hole. Saw a couple roaches in bathroom and kitchen. We thought that the breakfast would be similar to the other Home2 (400 Gervais) but wasn’t. Had bacon (yeah) and the pastry was good but coffee was warm and too strong. This will be my last resort location when we can’t get into the other location.

Close to Metropolitan Center Room. We are so accustomed to the other location. Bathroom small too close to bathroom door is too close to toilet . Shower was clean but more work needed to clean trim. Kitchen we only had one fork, one spoon, one bowl and only two cups and two glasses. Bed was too close to air conditioner and notice mouse hole. Saw a couple roaches in bathroom and kitchen. We thought that the breakfast would be similar to the other Home2 (400 Gervais) but wasn’t. Had bacon (yeah) and the pastry was good but coffee was warm and too strong. This will be my last resort location when we can’t get into the other location.

Was pleasantly surprised by this hotel. We were only there a few days for college drop off but the room was clean and filled with amenities.

Sink wouldn’t drain. Room super hot. I paid on site with credit card I wanted to use. Then they charged my card I had originally put on hold for it. So some how got double charged

Lobby was clean

No hot water to shower :(

Poor customer service.

To whom this may concern, it was my birthday and I stayed here with my girlfriend and everything went well when we first checked in. The lady on the Hilton Garden Inn side helped assist me most of the night. When we first entered the room, there was some type of bug on the ottoman. My girlfriend was planning on making my birthday dinner with the stovetop burner that we thought was in the room. I work at another Home2Suites and the burner is complimentary and comes in the room already so I assumed it would be the same. Also, when we got the burner, the outlet in the kitchen area wouldn’t even cut on. Every time I would go downstairs to get some assistance with the burner, there was nobody around to help on the Home2suites side of the hotel. We booked a room here mainly for the pool but the indoor pool was closed as well. Overall, everything didn’t go as well as planned but we made the best of it.

Rooms need updating, bathroom was dim, rugs were gross. Pool was not open.

Close to the college Not clean and staff not friendly or helpful

Not clean and staff not friendly or helpful

Pool out of orders, should have let us know, kids were upset