Hilton Columbus at Easton

Great hotel! Everything was clean, and the staff was efficient.

The location is great The staff did the bare minimum, not rude but not friendly, hardly made eye contact. It was a far cry from the “go above and beyond” attitude that used to be the norm for the staff at this hotel. The hotel itself felt pretty run down and didn’t look like it’s been super well cared for, unfortunately. I used to come here a lot when the hotel was new. This was my first time visiting in 15 years and I was so excited, but unfortunately it was a bit of a let down. For the 4 star classification this hotel has, I expected better (like it used to be). I do not feel that the price was even remotely worth what you get in exchange. The room smelled bad, the bed was weird, the bathroom had hair in it. Big disappointment, especially since this was a splurge for us after a loss in our family.

Ended up having an omelette which was delicious. Chef was kind. Scrambles eggs were like warm and I couldn’t even cut the pancake because it was so hard.

The overall hotel was fine. Nothing you wouldn’t expect. The valet services/ people at the front door aren’t so great. They don’t smell good. Like they don’t shower, further the almost wrecked my car. They stalled it three times when first dropping it off. Then the next morning forgot to turn the parking brake on so as he got out the car rolled away and he had to run to stop it. Good thing nothing was behind it.

Sandra at the check-in counter was very helpful and kind. Carpets were dirty in rooms and hallways. The toilets didn't flush well and the floor was sticky in the bathroom.

Superb

Exceptional

The carpet was stained and dirty in many areas of the hotel including the lobby, hallway to our room and inside our room. The hotel has a nice look but the upkeep in the entrance area was dirty. My husband used the gym and none of the Pelton’s worked and the equipment was not up to par for that size of the hotel. The hotel externally has a nice aesthetic but cleanliness needs to be addressed.

The room was very clean and the hotel is very pretty

Our room did not have a shower curtain so we couldn’t shower upon arrival. I called the hotel desk and made them aware and asked for one, and it never came. We had to call again the following morning to get one. Other than this, our stay was great

In walking distance from so many restaurants and stores Swimming pool was awesome and well maintained Starbucks on location N/a

Cancelled reservation and was charged Cancelled reservation and was charged

It was so inviting and simply gorgeous Nothing

The hotel was very nice, and the room was very clean, but Hilton experienced some kind of technical difficulty the day we were there and we were unable to check into our room at 4pm. The front desk staff took our number and told us they would call us when we could check in. At 11:30 pm we still had not received a call, so we decided to go back to the hotel to see what the status was. We were finally able to check in, although that process took nearly 40 minutes. We didn’t get into our room until just after midnight, when we should have been in at 4pm. It seems as if the hotel should have a backup plan in place for circumstances such as these. Charging people full price for a room and then getting no status or updates from staff and not getting into the room until after midnight was not pleasant at all.

did not eat breakfast

Pervasive musty smell to the room. Outlet next to bed on one side not functioning. Otherwise, nice stay. I find it odd that the bellhop holds the automatic door for you....it opens automatically. It just has weird optics.

Rooms were ok but not much nicer than some 3 star hotels I gave stayed at. I expected more amenities for 4 star

The location was the best part this hotel is in the middle of everything. You can walk every where in Easton from this location. N/A

Superb

Exceptional