Hampton Inn & Suites Columbus-Easton Area

Nothing really Temperature control in hallways, cleanliness, rude hosts, over priced…

The staff was friendly very helpful.The room was spacious and clean only had 1 trash can. The breakfast was amazing

We had a good experience ..The rooms were clean, the staff was friendly and the breakfast was good. The only complaint I had was I wish the beds were a little softer, but that’s it. Everything else was good.

We had a quick stay over to catch an early flight. The beds were comfy and the shower water was hot. The temperature had dropped so we turned on the heat. I thought the smoke alarm was going to go off with the smell of hot dust. Ha! Ha! Overall the hotel was fine. No complaints.

At check in there was some confusion because the booking had my middle used as my last name. Fortunately the person at the desk looked at my confirmation paperwork and drivers license and detected the error. Great work

I like the total experience with Hampton which is our first time, including the breakfast. Very friendly staff. It was noisy at night. There were people walking outside the hallway talking louder and the people stayed in next room was louder until midnight. So we didn’t sleep at all unfortunately.

Good location for solo and business travelers - close to highway, restaurants, gas station, well lit parking lot and area to walk dogs close by away from main road traffic if traveling with pets. Calls ahead of arrival were helpful and guest check in/out was fast and simple. It was clearly a place many were traveling/staying for work related purposes so the floor was quiet early at night. Good water pressure in the shower and bathroom well stocked with towels and basic necessities.

First let me say I love this hotel and I’ve stayed numerous times but for some reason this time was the worst. From the hotel losing my reservation that was made back in June for a September stay where we ended up paying more to rebook. Then I check in and was charged an additional $182 on top of my room charge. I called the hotel atleast 3x speaking to staff and left atleast 3 messages for the hotel manager Louis but for some reason he is not calling me back. No one can explain why I was charged the extra $182. I’m at a loss at the lack of customer service I’ve received and the inability of the hotel manager to call back when I’ve been told he is in and he was given my messages. I tried handling this dispute internally before writing this review but for some reason trying to do the right thing isn’t working. So hopefully the hotel district manager will call me back since the hotel manager won’t call me back to explain the charge. I’ve disputed my charge with my card company but the charge will stay until the case is resolved. It would be so much easier faster and the right thing to do if the hotel manager would’ve just called me back, looked into the charge, and removed the charge since I did not make any additional purchases not stay an additional night. The hotel customer service and communication really needs to improve. This is absolutely horrible service and costing me alot of my time that the hotel can’t reimburse me for.

The staff was very accomodating in the midst of a loss of power.

Cleanliness and staff was so friendly

Cleanliness and staff was so friendly

The room was very clammy and not comfortable at all. This was the third room the staff try to accommodate me with. My first complaint was powered shades not working at all.

Breakfast was so so there was a kinda damp like in the room. Bed covers were kind of damp feeling. But the hallways were hot like no air conditioning. Something off for sure. See above

Cleanliness and very nice staff. Bed wasn't real comfortable.

Bed wasn't real comfortable.

Exceptional

Sheets felt damp and the room smelled awful.

Good

This is my 2nd stay. I like the proximity to food and shopping. Also very close to Interstate My blind would not close

Great location, and updated property. The bed wasn’t comfortable, mattress too hard. Felt like I was sleeping on cardboard.