Comfort Inn & Suites Concord (Kannapolis)

The room I was given room 136 on the first floor. It was right beside the elevator. I didn’t realize that I would be able to hear the elevator go up and down all night which was frustrating. The hotel is nice but that specific room should not be used or something should be done to soundproof the room more.

The room was clean and comfortable. the coffee maker was one for pods but they didn't have any pods All in all the stay was good and affordable.

OK so this hotel was re done recently. Looked great when we walked in and thats where it ended for us. Beds were not so comfortable at all, walls are paper thin and we heard slamming doors, out of control kids and adults roaming the hallways speaking loudly at 1 am. Not a pleasant stay at all, if I had a choice I would stay someplace else. They did however move a family with 3 very obnoxious and unruly children who woke us up with constant screaming and carrying on in the room. Also, you should know the shower doors are extremely small so a larger person will have a hard time getting in to the shower, and a word of caution, when soap hits the shower floor they are extremely slippery and there is nothing to hold on to, the grab bars are in the wrong area. Someone is going to get hurt in this shower set up. One more thing, the floor to our room was very dirty the entire stay, no one was vacuuming it.

Assistant Manager was on duty when we checked in and she was very nice and seemed happy to be there. Nice, clean, new hotel.

Clean and the breakfast was good too.

I didn’t have warm shower water.

Amazing services

Each room need a microwave.

Clean room and friendly staff good breakfast

This Hotel had just completed a renovation and was having a Grand reopening. So that was a plus. The rooms were very nice and comfortable.the hotel was very clean.& maintained. We would like to especially thank one staff member Stephanie for going above and beyond whenever an issue arise. She was Amazing! For example. The mini refrigerator door would not close.it did not take multiple calls to get this issue resolved. Stephanie was very diligent and it was resolved in less than 15 minutes of calling. There were orher instances during her shift those 2 nights.The last night of our stay. There was some disturbances in the next room. Stephanie address that concern immediately. I must say she was very Professional in each situation and Customer friendly at the same time! I am also a Customer Service Specialist. I recognized all the qualities I was trained, taught and learned on how to execute Customer Service. Stephanie handle it using all the tools of not just Professionalism. But active listening, expressing empathy, demonstrating understanding, personable skills, genuine concern for the hotel guest and maintaining quality service for the establishment & safety. Working in this field myself. You don’t see the traditional Customer Service skills as of old. So to know that there are still many who value service of people using these skills made it sn exceptional stay! Thank you Stephanie and staff!

clean room . breakfast was o k. parking was good.

Great service

My wife tried to take a shower about 10:00pm. There was no hot water in either the lavatory or the shower. We reported this to the front desk the next morning only to be told “I can’t change your room without the general manager’s approval who will be in by 9:00. We had to leave before 8:30. We returned to the hotel at 4:45 pm and no GM in site. The front desk person, Stephanie, was very nice. I had to go through the entire story of no hot water and she actually went up with us to turn the shower handle and adjust it to the center and low and behold some pretty warm water came out. Also warm water came from the lavatory. So whatever happened, we had enough warm water to shower and spent the 2nd night. Still don’t know about the bug. Breakfast was ok. The waffle machine makes 4 little mini waffles. I’ll give breakfast a passing score.

We booked the king suite, which in most hotels is nothing special, but it was so roomy and the air was cold. This was the best off the interstate hotel we’ve stayed in before.

Nice place to stay I would stay again

Parking area was full later part of afternoon and especially handicap could use couple more. Vending machines need more healthy snacks. But otherwise clean newly renovated and I would stay again.

The staff was rude when I didn’t realize that you can’t keep a service dog in the room. I’ve done this at other hotels before where it’s perfectly okay, but I guess it’s because they are pet. The two mangers shouted over each other at me and didn’t try to be sympathetic or understanding.

The stay was really good and comfortable thanks for everything!! And keep up the great work!!

Great staff and very clean

Good reliable efficient.will stay there again.