Holiday Inn Express Hotel & Suites Cookeville by IHG

Exceptional

The staff is SUPER friendly. The hotel on the other hand is a dump. Run down, and smells like sewage. It is right next to a Waffle House though!

So this is just fine for what it is. Clean and comfy bed, great breakfast. However if you are picky... maybe look for a more spendy hotel. There was visible spots left dirty in our bathroom... the mirror and toilet. And large unknown stains on the wall under the sink. Dust and rust on the soap/lotion dispenser as well. Did this impact our stay? Nope. Its what wed expect for a $100 a night stay. We would stay again.

Furniture getting dated and paint chipping off dresser. Several breakfast idems were as advertised we're not available all 3 days.

Futon bed frame was broken

Clean and food was good Futon bed frame was broken

The breakfast area was very hot it’s like the AC wasn’t working right. They had fans but they didn’t help. Also on my second night my hotel key did not work so I had to go down to the front desk where no was working and wait for about 10 minutes until a person arrived to reprogram my key. Not cool.

Good

Location. Air conditioner broke in lobby where a mediocre breakfast was served. Dirty lobby. Toilet wouldn't flush right, kept running and at some points wouldn't flush. Front desk didn't really care or offer solution. Carts to haul luggage were tiny and worthless. Doors had a gap and didn't close securely when you came in or out. Stairs had a lot of dirt and were very dark. No railing to go into the pool which was dirty and cold.

Tv could have been better

Everything was good. Tv could have been better

Everything was fine and met my needs. I think the property is starting to show its age. The Air conditioner could have been colder than it was able to cool the room. The room overall had a damp feeling in the room. I also noticed the hallways and common areas are still lacking appropriate HVAC needs.

Clean comfy bed , nice size bathroom , excellent coffee and breakfast . Cook was very nice Parking was full

No

Everything was great! Great breakfast and clean facilities

Bed was not on par with chain standards, AC in main areas wasn’t working nor were computers or printers in the business center. Staff couldn’t print a receipt for stay from their computer either.

Walked in our room and check everything as I always do and there was poop residual on the toilet seat! Went back down to the desk and they moved us! Walked in that room and the quilt was cadywampus! WTH! Anyway the stay was fine for 1 night! Wouldn’t stay there again!

Very helpful and clean. We arrived at midnight and check in was smooth and the staff very helpful.

Exceptional

The bed was comfortable and the shower was excellent, two of the most important things for a hotel stay. The room was not cleaned well- one could see the dust under the TV table on that shelf, which had not been wiped in days. The worst thing about the stay was that the exhaust fan did not work; when you are showering in a small space, the heat builds up so easily and it was impossible to dry off. That should definitely be on the maintenance checklist, as well as the housekeeping checklist to report. The staff was fine and the breakfast was good.