Quality Inn & Suites Council Bluffs - Omaha East

First off. I had to switch rooms because the first room's mold

I would have recommend this place at all

Just say no!!! I will never stay at another quality inn after this visit. It was disgustingly filthy! The front desk couldn't speak English. This is where homeless go. Windows cracked or just busted out. Stained mattress protectors. Wallpaper torn off. Ceiling coming apart. Hair in the shower. Dirt in the corners. Drawers that wouldn't stay shut. Why was the fire alarm covered? Dog poo everywhere outside. Cigarette smoke everywhere inside. Wi-Fi only got two bars. I don't know where their pictures came from but mine tell the real story.

Do not stay there hirriable

Place was a dump. Broken outlets, holes on the wall. Dirty dirty dirty

The room appeared to have not been cleaned, there was sticky crud on the floor by the bed, no toilet paper roll holder, marks on the wall, and the lamp shades looked as if someone had stabbed it repeatedly with a knife

The no smoking signs are a comical with how much smoke there is. The owner smokes so I'm not even sure why he has the signs everywhere.

Dirty room stained sgeets

The pool was well-maintained. There were mouse droppings in the hideaway bed though. The night staff was very accommodating. Breakfast was good. However, the staff maintaining breakfast was very rude. But overall a good overnight stay to take the kids swimming.

Clean room and access to the pool. Great selection food for breakfast

The front desk was helpful for everything. It was a guy who said it was his summer job. The room did not have soap or shampoo. I asked housekeeping to give us some and they did not. The bedding looked used. The whole hotel smells bad and needs to do their deferred maintenance. After we left, we called the hotel and asked them if our AirPods were found. Find My devices said they were there. The person who picked up refused to look in lost and found and said he did not know the name of the guy at the front desk. Stay somewhere else.

They advertised having a pool and when I checked in it was drained. The gym like the pool was only a treadmill and seated bike.

It was dirty. We didn't even want to go in the shower and there were bugs in our bathroom. I waited 20+ minutes to check in, with no staff in site. And the pool had no water.

We didn’t even stay currently trying to get a refund. Door hanging off hinges. Pool not even filled. Sewage on the floor. Someone getting arrested.

Definitely get what you pay for. We were given two pillows for our bed, the tv didn't work, and the breakfast was very minimal. The pool looked strange and the hallway smelled interesting at times.

The night staff or the manager was rude, unhelpful and not a nice person

Terrible customer service by night shift. No idea of making customers happy.

And now I'm being forbidden from submitting an honest review because they don't like the truth. Nightmare experience.

There were people on drugs slumped over in the parking lot. Cops, ambulances.. no one at the front desk for 45 minutes while there was all types of crime going on outside... So we left because we felt like we were not safe and the hotel had no front desk person. At midnight. No one to check us in. So they pretty much partner up with Expedia to rip us off. Not impressed.

The hotel and the room was disgusting. Seems like they don't take care of this property and just leave it as is. Our room was disgusting there was hair, stuff was old and outdated and didn't look like they pay attention to cleanliness. Don't stay here