Hilton Garden Inn Dallas/Market Center

The hotel was undergoing a new reconstruct. The paint in the building was dull and peeling. There were cracks in the ceiling and the carpet was filthy. The television and telephones did not work in some rooms and the bathroom flooded. My room was changed three different times on different floors, which was exhausting. As far as the amenities go, the whole five days that were spent at this hotel, the Jacuzzi did not work properly, and the staff did nothing to change that.

The stay was excellent, quite, clean

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Major construction work restricted access to the building.

I arrived to a closed front entrance of the hotel, Garden Inn Hilton, (remodeling) had to go to the rear entrance. I am elderly (over 80) and the doors at the rear are standard heavy metal doors, I went in checked in after searching quite some time for reservation, I got a luggage cart which was not easily to handle no one offered assistance to get in and out of doors finally got to room, the maid was going down the hall cleaning I notice there were not sufficient towels that would be needed I ask for and rec'd towels from friendly maid I put things in order and rested for a while I went to use the bathroom and the commode had been used and not flushed (? why not ) which upset me I cleaned it with sanitizer I did not want to change rooms because I was very tired but should have. I then decided to shower and there were several black hairs in the bathtub, I got my hand sanitizer and cleaned the tub before I showered. I would not stay in this hotel again! I tried calling several times with no success.

It was a terrible decision to go there call me 4059819270

:)

Unfortunately, the staff was not helpful and simply asked me to make a new reservation instead of trying to resolve the issue. As a result, I ended up paying twice to stay in the same room—once for my original reservation and again for the new booking. I’m very disappointed with the lack of customer service and flexibility.

The hotel is remodeling. I was not aware of this when I booked. The main entrance is switched to the back. The parking was tight and awkward. It was not worth what was paid, but it worked for the night. There is a stale smell in the hotel as well.

Hotel was under renovations and was not disclosed anywhere in the reservation. Room was not very clean. Staff was helpful but they can not replace bad facilities and policies from the owners.

Good customer. I like your staff. Helpful to guests. Numero Uno ☝️

I did not know they was renovating I would never went there cuz the carpet smell terrible The room was not clean enough The end table was dirty.the next housekeeping open my door at 8:30 am check out at 12:00 .

The location is about the only good aspect It was under extreme construction which was very loud. AC made loud noises. Thin walls where I could hear every word from the neighbor. Very dated hotel.

Location Cleaning was not proper had hair on the white sheet

The mattress were absolutely terrible. They definitely need to be replaced. Carpet needs to be replaced. Bathtub was not cleaned. HOWEVER, the property was currently under renovation in the front entrance/lobby. The pool and hot tub were functioning and felt amazing. The food for breakfast I felt like was really good. The staff was great as well. Parking due to the renovation going on was a little difficult but it was manageable. I booked this room based on the reviews. It definitely should be posted and let guests know that there is construction in progress on the property.

Nice quiet and convenient. Close to Dallas Lovefield airport

Absolute nonsense. There was ZERO indication of this property being completely under renovation. The entire hotel is ancient. I won’t stay there even after renovation. What a joke to be forced to pay full price when the floors are being scraped and I have to enter through the back door.

It was clean and friendly staff

Property was not clean. The carpet outside my room was not cleaned/vacumned at all during my 5 night stay. It had crumbs all over. Hotel staff was not helpful at all and at least two of them were extremely rude. As a Hilton member, this was a disappointing property.