HYATT house Dallas/Uptown

Excelente

Best breakfast ever and nice big clean rooms

There is a whole set up in the room including a full sized fridge. Makes you feel at home away from home.

We stayed here a week prior to this visit and the property was in need of a good cleaning. Overall, still a great value and was a nice stay, but just needed a refresher. It seems that they did just that though throughout the week and when we got back, the hot tub and pool seemed like they had been cleaned, the stairway we used smelled much fresher, and overall just seemed brighter. This is a very nice hotel with great staff.

I loved that it was a studio suite, with your own kitchenette and the bedroom was separate it was very clean and nice, the staff was very helpful and knowledgeable.

Reception: Almost every employee I interacted with seemed to have an attitude. Whether it was checking in, asking about sth, or requesting housekeeping, the interactions felt unnecessarily unfriendly. There were no welcome gifts, not even complimentary water. When I asked for housekeeping, I was told, "You have to request it before 11 am." Honestly, if I'm staying at a hotel, I expect my room to be cleaned daily without having to remember to place a request every morning. That policy felt very unusual. Lobby: The lobby had none of the little touches you usually expect. There was no coffee or infused water, and even the water station often didn't have cups available. Breakfast: Weekday breakfast is supposed to run until 9:30 am, but if you arrive before 9:00, there's already a good chance they'll be out of waffles (the only pastry available, btw), along with several types of bread and fruits, and they didn’t even bother to restock any of them, see attached photos. Coffee was usually lukewarm or cold, and there wasn't a single vegetable option available either. Room Design: The room layout was odd. The TV wasn't facing either the bed or the sofa; it was awkwardly placed in the middle of the room, making it uncomfortable to watch from anywhere. If you plan on watching TV, be prepared for a sore neck.

The charge for parking was outrageous!! $81.00 for 2 nights is ridiculous! It’s a short walk to the American Airlines Center, but if you have a problem with hills, it’s not made for walking.

Exceptional staff, super clean property, and a nice location!

We really enjoyed our stay here. The accommodations were perfect and it was very close to the American Airline Center. We were able to walk to and from our concert and felt safe. We will definitely be back when we are attending anything in the future at American Airlines Center.

Clean and spacious room. Breakfast was delicious. About a 10 minute walk to American Airlines Center and close to some local bars and restaurants.

loved how close it was to american airlines center. a small stove

I was very pleasantly surprised at the size and layout of my room, it felt like a studio apartment! Staff were very friendly as well. I felt safe in the hotel and in the area in general, there were a lot of families at the property and the pool was lively! Would recommend to anyone

Tammy at breakfast was very friendly and did a great job!! We’d definitely stay here again!!

The location was perfect for the venue we were attending but the traffic noise was pretty loud in our room.

We got a mail two days before my check-in about the $35 parking charge within the hotel.. I think it’s quite expensive.. even in New Jersey or Jersey City. It isn’t this steep. Check-in process was smooth. Service was good… The room was extra extraordinary for the price.. bed was comfortable and they also had couch and a mini kitchen.. though I didn’t use that much. I think it’s a great value for a family with kids visiting in Dallas… they also had a nice breakfast in the morning, which was good.. I didn’t eat much but just had a coffee.. they also had a nice swimming pool and a gym.. Overall, a good stay . 4 stars ⭐️ ⭐️⭐️⭐️

Overall, our stay was great or us, offering good value for money. The location of the hotel was great for us with good access to restaurants, bars and the renowned Katy Trail. The breakfast was adequate, but Tammy made every morning enjoyable with her bubbly personality and friendly manner. She really is an asset to the establishment and always keen to keep guests happy. The fitness room could be better equipped (an additional workout bench would be great). We would definitely stay again.

Room was great, spacious, clean, we arrived checked in and given clear instructions. Daily parking fee $35 + tax for the stay if you have a vehicle. We came for a concert at the American Center, location was near and easy to drive to.

The hotel is centrally located, and the attached parking structure is convenient and easy to use, There is daily charge for it, I believe $35. The property could use a little updating, but it was comfortable, the staff were helpful and the included breakfast buffet was okay.

We absolutely loved the place, it was convenient for our concert! The staff was very friendly!!

Staff was the worst out of the whole trip other than one worker who was part of housekeeping and helped with breakfast,She was great. David at front desk refused to be helpful and refused to leave his seat at the front desk other than to grab breakfast, he was the worst hotel staff I’ve ever encountered