Sonesta Simply Suites Dallas Galleria

My reservation was not respected and they left me on the street.

Customer service was pretty shoddy, treated stupid for asking basic questions. Written description on engine lists it as 3-star hotel but it is a 2-star extended stay, so that should be updated.

The best thing about this property was it's very reasonable price, especially for its location in the Dallas area, near the Dallas North Tollway. And the neighborhood was quiet. In addition, the staff was quite helpful. On the negative side of the equation, our room was a bit shabby: The chair at the desk was shedding upholstery, there was food on the carpet next to our bed, the dishwasher was full of dirty dishes and there were no waste baskets. Maybe you'll get a better room than we did.

Superb

good location

Poor

Upon arrival, I had to switch rooms because my initial room had mold all over the ceiling. We went to 3 different rooms until we found one that was suitable. The staff was really helpful but the hotel was old and moldy. The rooms don’t include pots/pans, you have to check them out at the front desk. My new room still had mold in the bathroom. The door was malfunctioning, so I would have to hit it open and close with my shoulder. The sheets/comforter weren’t too clean. There were huge crickets in my room coming through my AC unit. I had to request an ironing board because one was not in my room. The room was spacious and in a convenient location. Overall I wouldn’t stay here again.

Very good

The room was dirty hotel area was not good location truck also got broken into and hotel had no cameras pointed to parking lot!!!

First room I went into smelled like smoke and the were use soap bars in shower and money on the table. Next room smelled musty.I didn’t stay there the next night.

Overall not up to standard

Love the kitchen and bedroom part reminds me of an apartment of one bedroom but three people were able to stay there instead of two since I got the one that holds three people

Pretty much nothing. Pretty much everything. Under heavy construction, rude staff ( especially cleaning staff) broken equipment everything. Poor maintenance.

Pretty much everything. Under heavy construction, rude staff ( especially cleaning staff) broken equipment everything. Poor maintenance.

The smoke free enforcement and the staff

The people are really friendly and helpful. The hotel stuff I mean. The smoke free enforcement and the staff

Was safe! Staff n hygiene

Front desk and staff were very helpful . Every person always greeted us and were always willing to help. Sarah and all the staff were amazing.

It great Nothing

Location Cleaning Entrapment from staff in changing dates