The Westin Galleria Dallas

Good room and spot

Exceptional

Exceptional

Exceptional

We liked the view that we had even though it might’ve been a little bit noisy. The bed was very comfortable.

Awesome property will stay again

The customer service, on duty manager

My Wife and I truly loved the experience staying at the Westin! The Westin Dallas Galleria is top of the line regarding the best hotels to stay in Dallas! However, your valet car service was absolutely horrible! I can’t remember his name, but the tall African American bald head gentleman was very rude and unprofessional to many of the guest staying at the Westin. He literally had the nerve to tell my wife and I that we can walk to get our car from the lot. Then he had the nerve to ask me, “do you want me to get your car and drive it around the front. I informed him that I paid for the service, and it would be nice if I was granted the service I paid for.” The valet service is there to serve the customers who pay for the convenience of having their cars delivered to them. Why would he even ask me that question? Do the job you’re paid to do! You all need to remove this gentleman immediately, because he is creating a horrible experience for your customers, and could potentially cause many customers not to stay there because of his unprofessional, rude, mean, and abrasive behavior! One of the other valet works stated that they’ve noticed him being rude to customers, and they will report him to their manager today. The Westin Dallas Galleria Hotel is absolutely AMAZING, but that valet worker is absolutely HORRIBLE!!! Thank You!

Nice Location and great service

It was clean Window view was a brick wall.

The staff was really nice and everything was super clean. I loved the essential oils that were by the bed to help you sleep.

Friendly staff and well maintained/clean but the hotel restaurants food isn't great as well as overprice and the gym could be a bit nicer.

Location Price of drinks

The convenience of Galleria Mall is what drew uus to stay here. As avid walkers, it was nice to come down from our room and walk the mall in the hot summer months.

Location is everything! Being connected to the galleria and being able to come and go to your room if needed while shopping is such a great option here at the Westin Galleria. Highly recommend staying here and shopping till you drop.

Exceptional

Excellent

Lots of hidden fees that we did not expect. The pool was not as nice as I had hoped. I thought this stay would have been nicer considering the amount of money I paid per night. It seemed like you’re paying a high price for access to the galleria

2: Bathroom outlet didn’t work. (Would have informed front desk, but I noticed when I needed to blow dry my hair before checking out.) 3: Needed to call front desk from hotel room to ask a question, no directory for front desk 4: NO STAIRS INTO POOL! Either jump in or use the pool ladder! There was an ADA lift, but the controls were attached to the BACK of the unit (which is way out of water). 5: I paid for Club Room, which came with free breakfast. Totally horrible. I paid $30.00 for a better breakfast at the 2nd floor restaurant.

We had such a wonderful stay for our 20th Anniversary. The room was super comfortable and supported the rest we so needed.