Sheraton Dallas Hotel by the Galleria

The need to get a microwave in the rooms but 10/10

I liked everything

Good bed and clean rooms and hot water from shower. Had a good breakfast with the room

Very friendly staff

Everything about this stay was excellent. All the staff were very friendly and helpful at all times. The facility was immaculately clean and comfortable. I would definitely stay again in the future.

The free shuttle was great, breakfast was good with decent options, rooms were spacious and nice.

The hotel was clean, the staff were friendly and helpful, and the hotel was in a prime location.

❌A very visible blood stain or something similar on the bedroom window ❌No room service even though they advertise it. ❌Requested new towels and they never came. I stayed here from 6/19 - 6/21. The place is very old. I went to my jr. suite and noticed it was pretty dirty looking(pics below). I had to call for an additional blanket to put in the sofa as it was visibly filthy. I get the blanket and there is what appear to be dried blood on it. There was also dried blood on the window. Nonetheless I sprayed and wiped down everything with Lysol. I tried to order room service because I was not feeling well enough to go down, I was told there’s nobody available for room service and I had to come down to get it. So for the 2 days there was no room service. The morning of check out I called for more towels and they never came I went to the front desk and was told by the man that there’s nothing he can do, he stated he sends a message to housekeeping and it’s up them to fulfill the reques. I was extremely disappointed it was expensive to stay and the very least they could do was have the rooms clean. Ps. I spoke to a guy at that front desk late that night and he was very apologetic about the conditions of the room and seemed concerned.

Older property, elevator kept getting stuck; the bed was a little itchy on the first night but the staff was very nice. I would not stay in this property again though.

Clean, convenient. Had to pay for parking. Freeway (635) was very loud.

Excellent breakfast and lovely helpful hotel staff

Excellent service from the staff, they were very helpful! Our first room had a distinct smell, probably from the hotel being older. We asked for a room change and they accommodated us rather quickly to a new room. If they do some upgrades to the rooms, we will definitely go back!

Nice

Was a laptop recovered in room 719?

The staff make the difference

The staff was exceptionally friendly & helpful.

Great stay, clean room and conveniently located minutes from the Galleria.

Fantastic!!