Best Western Plus Steeplegate Inn

Property was run down, garbage at back entrance overflowing with trash everywhere, furniture very shabby. Front desk person was pleasant.

It was affordable and convenient for my event

Xxx

We liked they have done away with the carpeting and have hardwood floors. Seems much cleaner. Breakfast was good. It was quiet and staff was pleasant. They responded quickly to requests. Convenient but sometimes hard to get to.

Room was ok. It was clean and spacious. Staff were ok. Breakfast had a good variety of items to choose from. However, when it came time to check out I was not pleased. We took some of our items out to our car. Housekeeping asked if we were leaving. Told them no we still have items in our room. When we went back we could not get into our room. We were locked out. A member of staff did let us in. Check out time was 11 am. It was only 10:20 am when we were putting our things in our car. As we were packing up housekeeping knocked once then started to come in our room to clean it. We did not even have a chance to answer the door or tell them give us a minute. Again it was only 10:30 by then. The amount we paid for our room I will not pay again there. That’s on me though.

Clean room, staff very friendly, parking available!

Hotel was not as expected. Outdated, not clean and shady area. Would not return nor recommend.

The breakfast was decent but the muffin container had smudge marks/finger marks all over it. The entry doors needed to be cleaned and adjusted as they did not close so anyone could have walked in. The room was large enough and the bed was comfortable but the pillows were old and small. The shower had a nice stream of hot water but didn’t have the usual shampoo/conditioner/shower gel containers in it but they were on the counter.

The first room we had smelled like mold and their was mold on the walls

Mmm

We had a short visit overnight while traveling and slept well.

Positives: Helpful respectful staff. Allowed me to get a hour later on check out. The toilet had hair on it still when I got there and mini fridge looked aged as well as the tub/shower. I got the room king suite with the jacuzzi tub thinking it would be in the room. the pictures shown was not what was in the room. So that was an up-charge I wouldn’t have paid for knowing that. I’d say it was a 6/10 it did its job for the price.

The elevator smelled and the walls were hot and humid and breakfast was okay

For the price, it wasn't great, but not bad. The room was a very nice size, but I did not find the king sized bed or pillows comfortable. I was excited about the idea of the jetted tub, but it has such a high step to get in it and the tub is so slippery that it felt like a safety hazard and I chose not to use it. Also, the elevator is super far from the lobby so if you can get a first floor room, you should.

Beds old and creaky No landscaping upkeep Weeds everywhere

Late night check in went awful. We were nervous to even stay. Very sketchy and uncomfortable.

The staff is extremely polite, helpful and curtious. They handled my packages perfectly, had no problem extending my reservation, helpful w another hotel taking advantage of my card on file and how best to handle the problem from a guest perspective. There were no undesirables running around the hotel and parking lot, unlike some of the hotels nearby. I felt safe. The towels are a little worn, and dingy but clean. Pool was quiet and clean. Courtyard was getting some landscaping maintenance when I was checking out. Very very very nice stay. Thank you.

Facilities dated and maintenance delayed

The hotel is out of the way, not filled w undesirables, brand new ice machine which didn't have mold like other places, toilet paper could be upgraded as well as the towels are dingy (but I brought my own). I extended my stay by a couple of days and in the future I will be returning home and staying here again. No staff talking about me, or insulting me (unlike the double tree Hilton downtown Davenport). Very professional.

The sheets are dirty but the other it’s ok