Comfort Inn - Dedham-Boston MetroWest

The attendant and her supervisor were unprofessional and under trained our account is corporate and engine takes care of our incidental’s when she asked for a card I said it’s a corporate account and incidental is taken care of through engine she then informed me that I was wrong they have to have a second card on file I tried to show her my itinerary so she could see what I was saying and she didn’t even care to look at it she went and got her supervisor who was equally unaware and didn’t want to see my itinerary either and have never heard of such a thing and told her to just say no card and see what happens and she then made the comments this required a room change which happened to be the farthest room in the back of the hotel and was not the room we booked notgoingbackifihaveachioce!!

ROOM WAS CLEAN -STAFF WAS FREINDLY AND HELPFUL

Excellent service

A nice stay. The room was very nice and updated. The lobby was nice and the breakfast was varied and good.

Location

Great hotel.Very helpful staff.Clean and very comfortable bed.Quiet room.Breakfast continental but for us was enough.Parking next to hotel and location is also plus.We were very happy to be there.

Not good services

Great staff, interesting room design with the sink and bathroom not really being connected but it's good for a weekend stay

Nice cold AC, great location for going to Gillette. Staff was nice and helpful, breakfast was good and everything was clean, would stay here again

Parking was nice but you had to pay $10 for it. Not appreciated but one has no choice.

I was rebooked at this hotel because it’s been overbooked at the Hilton nearby. May I say what a pleasure it was. This hotel was clean and quiet and staff were very professional and helpful. I would stay here 10 million times again.

No comments

Serena was gracious and helpful upon check in!

The king room spacious and clean. Easily accessible by walking to nearby Legacy shopping and restaurant center.

The room was very clean and comfortable. The beds were comfortable. The bathroom was clean and fully functional, and the water pressure (shower) was good. The staff were friendly and helpful. The air conditioning worked well. The small refrigerator worked well. Free breakfast from 0600-0900 was good: eggs, sausage, waffles, yogurt, coffee, juices, hard boiled eggs, toast and bagels. Overall, very nice and convenient to stay at.

Room was spacious and clean. Barely any water pressure. Air conditioner made the worst noise and had to sleep with it off the whole night

The staff was rude a disrespectful to me and my guest and threatened to call the police on use and the room wasn’t to clean either .

Pool wasn’t opened and broken, old smell in the hotel corridors

Great hotel , would recommend.

Everything was clean