Hilton Boston/Dedham

I had a wonderful stay at this hotel! The staff was welcoming, friendly, and always willing to help. The room was clean, comfortable, and well maintained, making it easy to relax after a long day. The location was convenient, with plenty of restaurants and attractions nearby. I also appreciated the excellent customer service and attention to detail throughout my stay. Overall, it was a great experience, and I would definitely recommend this hotel to anyone looking for a comfortable and enjoyable place to stay. I look forward to staying here again!.

My whole family traveled to Boston to celebrate our cousin's graduation, and we stayed at the Hilton hotel for the weekend. Unfortunately, the hotel was awful—there was a strong smell of weed, the lobby was dirty, there was a leak right at the entrance, the shower had weak water pressure, and the bed was uncomfortable. Additionally, the pool was unavailable for children, and anyone could easily walk in and out of the hotel. Overall, it was a disappointing experience, and I won't be staying there again.

Room needs updating. Dining…. A small pizza took 45 minutes at the bar. Breakfast was not included. There were no signs indicating this for a buffet breakfast. This cost a small fortune for a muffin and coffee. Pool was closed. Water damage in the hall ways with buckets all around. Will not recommend this place.

Clean room, great ammenities and location.

I like retro building and brutalist architecture and the view from the room Everything smelled faintly like cigarette smoke. The air conditioner did not cool the room at all despite adjusting the temperature. Pool is closed for a year. Front desk staff isn’t the friendliest or as polished as i would have expected. I don’t expect super phony but it just seemed like minimum wage workers. Kinda flat vibe. Some kind of water was leaking into buckets in hallway. Musty

Pool was closed/ very large building

Place is filthy .

Saw a mouse

Average hotel, convenient locations

Location was good. Front desk was very cold. Did not feel very welcoming, she didn'teven speak just àll she said was she beed a credit card for incidentals. No hello or welcome or anything. Honestly that just made me feel like everything else about my stay wasn't goong to be pleasant. My room was way down the hall and there was not one bellmans cart in sight. I didn't even want to ask the front desk person as the demeanor was not very engaging. The room was in need of some maintenance, the wall paper was peeling in the bathroom, the desk chair was broken, I almost fell when I sat in and sat back. We wanted to heat our food and there was no microwave so we had quite a long walk to the lobby from our room. That was definitely not a plus especially when you're tired. I've stayed here plenty of times and I could feel a decline in the hotels service and quality overall.

There was water coming out of the ceiling in the main hallways and in the lobby, the bathroom was old and not very clean. The sink was cracked and dirty. The neighbors were smoking and the whole hallway smell like smoke Managers didn’t care much

I can't say enough good things about the staff they tried to help.

I specifically booked and paid for a King Bed room and even contacted the hotel through the Hilton app and by phone before arrival to confirm it. When we arrived just before 11 PM after a long day of travel, we were told there were no King Bed rooms available because of unexpected World Cup demand. I find that hard to understand given that this is one of the closest Hilton hotels to the event and we had already confirmed our reservation. Instead of the room we reserved, we were given a room with two separate beds on our honeymoon. The only options offered were to accept it, cancel, or find another hotel. After traveling across the country late at night, that was not a reasonable solution. Unfortunately, the problems continued. After unpacking, we discovered the air conditioning was not working, forcing us to return to the front desk and move all of our luggage to another room on the opposite side of the hotel. The replacement room had working AC, but it was so loud that we could barely sleep until 3 AM. We also found that the sink in the room was cracked. What makes this even more frustrating is that this happened last night, and we still have two more nights remaining. So far, nobody from management has contacted us, offered an upgrade, attempted to move us into a King Bed room, or provided any meaningful resolution. This was supposed to be the first night of our honeymoon, but instead it was filled with stress, frustration, and exhaustion. We chose Hilton because of its reputation and paid a premium rate expecting quality accommodations and service. Unfortunately, this experience has fallen far below those expectations. I hope hotel management reaches out to address this situation while we are still guests.

There wasn't much to like. We walked in and were greeted with 2 large holes in the ceiling. The leather couches are peeling. The man at the front desk was unpleasant. I am still complaining. I asked the man at the front desk what room we are in. He replied, look at your key.

The rooms were goid. Very clean and well maintained. Was not impressed that there was really no amenities for the guests. The coffee bar in the lobby closes early and if you really want anything of substance to eat or drink, you must go off property.

Everything is perfect

Clean room

Front desk attendant was not friendly or welcoming.

It was clean and in a great location I was there during one of the hottest days and the ac was not working in in the room. And I was moved twice for the same reason. Finally the third room the ac worked. I was over it and about to request a refund and find some where else to stay.

We had to change our room twice to two problems in each of the first two. Not a good experience.