Sonder by Marriott Bonvoy The Artesian Apartments LoHi

I was pleasantly surprised at the efficiency kitchen with full refrigerator and all necessary utensils and dinnerware. The down comforter had someone else’s cheese or something that looked like cheese, so that was an unpleasant sight. Overall a good experience, wish washcloths had been provided, I used a hand towel instead.

Very clean and nice place! Very good amenities and location. Just had some trouble with over the phone help.

All automated quite nice actually very user friendly. The place is way above average! Highly recommend this as a very unique taste of Brand New Automated Hotels. I enjoyed every aspect of this Hotel .

The property was clean, well maintained, and provided us what we needed for our stay! A nice addition for longer stays is the fully stocked mini kitchen with plenty of options if you are looking to cook your own food and make your own coffee. We found the location to be great for leisurely activities and a close distance to downtown Denver as well as walking distance to restaurants and taprooms. The individually coded self-serve entry was also very convenient, although we did encounter another guest who would’ve appreciated a front desk associate. The ease of requesting cleaning supplies and new bath towels was not super convenient. It would be helpful to have a clearer option there. Also, initially upon booking, the mandatory contract came from an unknown number and not the number associated with the booking information. I called the number provided in the booking to confirm the legitimacy of the link and they said they would alert the property owner. Just something to consider that may make the confirmation process smoother for guests. Additionally, the step by step entry instructions were very helpful, but the photos of the outside of the building require an update as upon arrival, the pictures reflect that of the building across the street and the directions to the dumpster are not entirely accurate. I will also add, that the photos of the room included what appeared to be a living room space, but there was no living room/couch area. The room we had was a kitchen, cute/small two-seater table, a queen size bed, and a bathroom. It was great, but not exactly what I saw in the booking overview. Overall, not too much about the property itself that we did not like and our stay was great!

1. Property is not kept up. 2. Room does not have queen beds as listed. They were full size. 3. It stinks in the halls and common spaces and they are trying to overcompensate with air freshener that makes it worse. 4. Broken furniture. The whole sink front broke off as soon as we opened the drawer 5. Dirty unit. I don't even think they clean these between guests. 6. No new towels for the entire stay. 7. no front desk or property management to go to. Only a phone number and excuse after excuse. 8. Very noisy. You hear so much from out side they put white noise machines in the room to try and drown out the traffic and people yelling. And we were on the 4th floor and it was still bad. 9. The is NO parking to be found near the property. You have to park blocks away and the whole area is 3 hour limit parking. I could go on an on. If you want to have a good time on vacation. stay somewhere else.

Perfect for my stay! In a very cute and walkable neighborhood.

I work remotely and this was a huge disturbance to my work. I went to Cafe Bravo for good internet many times. The property did nothing about it and has offered a $70 compensation for my full $711 week.

Location is solid. Apt's are functionally impracticable. One of the beds was broken, It's been hobbled/MacGyver'd together to give the appearance of a functioning bed, but it was just a mask. The beds takes up nearly 80% of the bedroom it occupies, whereas the living area is huge but sparsely, and uncomfortably furnished. There were 3 towels for a room designed for 4 people. Its a small detail but something that should be standardized. When a room comes with free ear plugs, you know there is a problem which was not disclosed before booking. Lighting in the Apt/rooms were amateur at best, a single table lamp for each bedroom.

Amazing location There was no hot water in the unit. We thought it was just the shower at first, and then realized there was no hot water in any faucet. I sent multiple messages to the host, but got no response.

The location was great. Lots of restaurants around. The room was nice and clean. The only downside was no parking on site and the Roku tv didn't have ESPN football. no parking. roku tv.

Very good location No parking close to building

Service is terrible if anything goes wrong or if you need to change anything. My request to check in an hour early was denied immediately. Trying to check out a day early was even worse. An hour phone call to booking.com and then an hour phone call to Sonder with no help from either.

Great location and getting inside with the code was really straightforward! It was probably clear in the reservation, but the bed (although super comfortable) seemed smaller than a queen so when you are used to sleeping with your tall/big husband in a king that was the only adjustment.

The view of downtown N/A

Great room The process was torture!

The room is nice beautiful bathroom and great kitchen The process is torture! If you don't receive email it's a horrible process of getting your entry code

The whole experience was awful. The worst hotel experience I’ve ever had. We arrived at our destination after a long international flight to discover that our booking which we made 6 months ago had been cancelled by Sonder even though we had fully paid and the booking was available on booking.com. There were no staff to help us and no accountability from the hotel. After hours on a help line to resolve the problem the only way we were told we could sort out the problem was for us to book directly with Sonder and pay for additional rooms. An absolutely abysmal experience which ruined our holiday. No support from booking.com and absolutely none from Sonder. As a Marriott owned business I would have expected more. Don’t be fooled!

The room is very cleaned and comfortable however there was a dull moderate vibrating sound that came on every 30 mins in the night. That’s why there were ear plugs by the bed. I am a very light sleeper so I didn’t get much sleep.

Nice layout Electronic lock did not work. We stood in the hallway for over an hour. No one answered our phone calls, and it was late at night felt very unsafe

Area was fantastic. Great restaurants