Holiday Inn Downtown - Mercy Area by IHG

it was alright

The pool was great and staff very friendly

Their total parking lot was unavailable. A small lot was set aside for hotel parking. It was NOT enough. Towing signs were posted everywhere else near by. Free breakfast ended up being only for young children.

Parking was a little wild since their main lot is under construction. But that should be temporary.

We always stay here for a reason. Great location and awesome staff.

They are working on their parking lot, so there was no drive up to the front door. With a parent with walking limitations, this was not mentioned anywhere. If you are in need of an handicap accessible room call ahead and make sure they can meet your needs.

The staff was very helpful and friendly. We had issues checking in, but they were more than helpful. The issue was our room. The air did not work great. It was set at 50 degrees but wouldn’t go less than 72 degrees. After a shower there was a lot of steam. We set off the fire alarm in our room if the bathroom door was left open during or after a shower. On the last days, unfortunately, we saw a black substance next to the air vent. Which we assume was mold.

We ate dinner at the hotel restaurant, and it was delicious! I thought my room came with the buffet breakfast, and in the morning the ladies in the restaurant told me it did not, but they would give it to me anyway. We stayed two days and got the buffet both mornings. It was one of the best breakfasts I’ve ever had in a hotel. The staff was very nice and always present behind the counter. The issue with the property was that the parking lot was totally closed for resurfacing, and a bit torn up. My group had 2 disabled people (I was one), and it was a long walk from the temporary parking lot across the street from the front of the hotel. I believe the hotel was full because this was state fair opening weekend. It was very hard to find a parking spot, we had to circle 3 times. I don’t think the lot was big enough. Even to drop someone off on either side street was quite a walk for me. Had we known this, we likely would have not stayed there. Very bad timing for such a project. But I liked the hotel very much and the restaurant was excellent.

Closed parking lot The smell was awful Sheets were dirty Floor was dirty Tub and toilet could’ve been cleaned better Would have liked it cooler.

The best part was how affordable the stay was with three kids and how big that pool was!!! I had the best sleep ever....that bed was so comfortable...even more comfortable than my bed!! I absolutely love how they had Dove body wash Dove Shampoo and Dove Conditioner like they went above and beyond most fancy hotels don't even do that!! So I give them 10 stars for all of that!! The only thing I honestly didn't like was that I stayed in the Summer and there was hardly any cold air conditioning working. Ugh ....

Very clean property, staff was very nice and pleasant. A bit out dated property and thin walls but would stay here again!

The fire alarm went off twice and we had to park across the street because the parking lot was falling in

The entire parking structure is under construction. With no way to drive up even temporarily to any door. I had to walk out to the street at night to get my food, the driver had no way to even get close. Absolutely no compensation for this was offered.

The air conditioning in our room did not work, it was hot all night. We let the staff know, and they didn’t do anything else about it.

Clean! The parking lot issue and not having a shuttle to and from the fair

Staff at desk was friendly and helpful. Very clean inside the motel and room. No notice that parking was an issue, I have a problem walking far so was a challenge. Exterior front is blah, needs planters or some improved landscaping/decore.

Black mold in our room. Hotel staff said thank you and did nothing to eesolve it

Cold lobby, cold room!!! 😊👌and Aldin(?) At the front desk was awesome! Huge upgrade from a hotel originally booked that didn't have close parking closed lot had to drag ALL my stuff clear across from a secondary parking lot a 2 lane road and the " closed" parking lot to enter a hotel lobby and eventually a hotel room that were hot. Due to air issues and the manager got snippy and told me I should have checked the website for updates/ air issues parking lot etc. As far as Im concerned a voutesy call or text should have been sent to assess the customer of the issues that were going to lead to a sub par stay...not make it about the customer and what else they should do. And then offering NO discount ir anything to make up fit the situation NOTHING! So NY stay at the Springhill Bonvoy was very much a destination that changed my trip. And I was very happy Expedia gave me a room upgrade as well. Breakfast provided was adequate and had good selection.

Good overall.

Front Desk receptionist and the front desk staff were very unprofessional in regards to just laughing about their own conversations and just let us stand there to check in. Whenever we finally did get some assistance the on duty manager was extremely rude and condescending. There was no parking at all had to park across the street in a completely different business parking lot and hoped that we wouldn't get either towed, or our vehicle broke into. Would not recommend this property.