Extended Stay America Suites Detroit Dearborn

Nothing Dirty.smoking in the building. Hanging out in the Halls. In front of the building smoking blunts and cussing. Locks on door didn't work. Bathroom ceiling fan sounded like a lawn mower. Demented surrounding for a hotel/ shed. For a customer!

Superb

Zoe the night attendant was very helpful and has great customer service skills N/A

Exceptional

Good location close to freeways. Clean well lit

Convenient to The Henry Ford. First, the outside area by the entrance smelled like human urine. In the very front, there was a dumpster area where multiple people sat at all hours of the day and night smoking weed. The inside was dingy, the toilet never properly flushed from the moment we checked in. It clogged through the night and we told them about it in the morning when we got back later in the day it had over flooded into the bathroom and carpeting area. We were told there were no other rooms available for us and they could let us use a plunger to fix it. The front desk person also commented that she could not believe they rented that room to us because the toilet is always clogged and it should have been off of the market. Since it was so late, my husband opted to try and fix the toilet with the plunger and was able to get the water down after he used a cup to lower the level of the water in the toilet so that it didn’t make even more mess. They gave us a bag of stained towels that they can no longer put in rooms to mop up the floor. We had to wear shoes the remainder of our time. Which we had been doing anyways, because after wearing my socked feet for two hours in the hotel room, they were disgusting. Needless to say, we cut this stay short, and canceled our room for the remaining nights the next morning. We have yet to receive a refund or a call from the manager as requested. (It would not let me upload the video of the clogged toilet.)

NOTHING! the hotel was overbooked and I had to drive 4.5 hours back home. The staff at the hotel was extremely rude and the booking.com representative was horrible and non helpful NOTHING! the hotel was overbooked and I had to drive 4.5 hours back home. The staff at the hotel was extremely rude and the booking.com representative was horrible and non helpful

NOTHING! the hotel was overbooked and I had to drive 4.5 hours back home. The staff at the hotel was extremely rude and the booking.com representative was horrible and non helpful NOTHING! the hotel was overbooked and I had to drive 4.5 hours back home. The staff at the hotel was extremely rude and the booking.com representative was horrible and non helpful

And pillows are feathers and I have bad allergies Lobby rug floor is dirty and elevators glass doors lot fingerprint vents really dirty cannot believe what I said

The bed sheets were stained and not cleaned well.

Nothing Everything

Exceptional

Location was great I did not like the Continental breakfast considering the price. The bathroom exhaust was wayyyyyh too loud and had to be on for the light to be on.

I did not like the Continental breakfast considering the price. The bathroom exhaust was wayyyyyh too loud and had to be on for the light to be on.

Exceptional

Superb

Bad

Exceptional

Good

The property was tucked away but close to everything. It had a full fridge and kitchenette. We carry insulin so that is important. The property was bustling in the evenings. I was situated away from the noise. There was breakfast called grab and go but I missed it.