DoubleTree by Hilton Detroit - Dearborn

We had the loveliest time. Location was perfect for everything we planned! All staff was helpful and kind. We will be back.

Nothing at all I will be returning

We reserved a king room with a pull-out couch for 2 adults and an 11-year-old. The pull-out had no bedding and there were no extra sheets, blankets or pillows. We called the front desk, waited 40 minutes, then called again. We were told there were no extra pillows in the entire hotel and eventually received one scratchy blanket, but no sheets. We made it work for the night. The next morning, housekeeping said our room wasn't even on their list, but the housekeeper we met in the hallway was very helpful and gave us towels and all the bedding we needed. The room had a poorly repaired old leak and chipping ceiling paint, and the vestibule leading outside appeared to have black mold on the ceiling. The pool was decent & gym was great. This wasn't a terrible hotel, but the overall experience was disappointing, especially not being able to get basic bedding for a child listed on the reservation. Combined with the room condition and what we were told at check-in, it left us feeling like third-party guests receive lesser rooms/service. If that's the case, they shouldn't offer rooms.

Disappointing

Property needs a facelift very dated. Staff was friendly and helpful.

no cleaning

Superb

The lady at the front desk who checked me was wonderful and polite and she gave me a fresh warm cookie. Thank you girl I needed that after a long day. She was welcoming and inquired about my day. Pretty black woman I forgot her name but she’s a gem.

Add more telephone ports.

Very nice hotel. Stayed 2 nights. Individual reservation both times. The clerk on the 1st night was very professional and courteous. The 2nd night, not so much. But no big deal, I just needed a room key. The fitness room has a utility room that had an annoying whining sound. I didn't have my ear buds so it became a bit much. Very basic weights, but you can make it work. Planet Fitness almost next door if you have that membership. Had the usual cardio machines. Rooms were good. Bed was comfortable, but I'm not picky. I could smell that someone was smoking, but most hotels don't really take control of that, so it is what it is. Over all, very nice hotel, safe location, a Wendy's right by hotel if you want to grab something cheaper to eat than hotels restaurant.

I get treated bad from the housekeeper in the hotel. She wake me up 8 o’clock in the morning. Tell me you have to leave now. We have to clean the room and she start Ola‘s name. You could check with Doubletree. I gotta claim there.

The hotel was dirty. The room was nasty a hole in the door when. The couch was nasty. The room had a bad smell. Im pretty sure I saw a bug in the bed. I checked out immediately and they will not process my refund!

The bed was so comfy....I slept like a CHAMP

Room was humid and ac did not work properly, asked for someone to check it but was never told if maintenance ever did. During the 5-6 day stay, housekeeping was requested nearly everyday and only came twice, the second time they didn’t make the bed or clean like we requested. Only left towels. I’m really disappointed, considering I paid for a Hilton stay and the service was not up to the brand name. This location was really not the best and I can’t comfortably recommend it considering its price, and it being advertised as a Hilton hotel.

Couldn’t get any of the pop machines to work on all 6 floors, mentioned it to an employee and they said “okay……………”, called for room service but couldn’t get help. I thought the Breakfast buffet would be better quality since it’s an actual restaurant but it’s the cheap flavorless powdered eggs. Pool chemicals were so strong my son’s eyes burned after swimming. Rooms seemed clean at first but my child found plenty of garbage under his bed and when you closed the bathroom door there was dust and hair

Stayed in a dble bed room from 8/12-8/15 the smell of the room was musty, but neatly clean. The bthrm shower head needs to be fixed it leaked water spourted all on the wall once readjust directly into the tub. Didn't report it on a short stay. Breakfast was decent but pricey for 2 pple it was $53 I was like wow!!! went to Coney Island it only $7.49 which wasn't bad, the staff was very pleasant & helpful. But I will say overview your check out billing before leaving. There were some issues with triple billing get it corrected on the spot especially if your a early check out. One last thing the pool bottom looked dirty I didn't do that one,overall it was decent stay.

Clean, kind staff, fresh cookie, shower felt nice, roomy bathroom and tv was good. Pool, parking everything easy. I just wish the staff had given us a heads up about the side doors available closer to our room as opposed to walking from lobby! But wonderful

Exceptional

Bed was hard, carpets were dirty and torn up, the bathroom was dirty and out dated

Very good