DoubleTree by Hilton Detroit - Dearborn

The bed was so comfy....I slept like a CHAMP

Room was humid and ac did not work properly, asked for someone to check it but was never told if maintenance ever did. During the 5-6 day stay, housekeeping was requested nearly everyday and only came twice, the second time they didn’t make the bed or clean like we requested. Only left towels. I’m really disappointed, considering I paid for a Hilton stay and the service was not up to the brand name. This location was really not the best and I can’t comfortably recommend it considering its price, and it being advertised as a Hilton hotel.

Couldn’t get any of the pop machines to work on all 6 floors, mentioned it to an employee and they said “okay……………”, called for room service but couldn’t get help. I thought the Breakfast buffet would be better quality since it’s an actual restaurant but it’s the cheap flavorless powdered eggs. Pool chemicals were so strong my son’s eyes burned after swimming. Rooms seemed clean at first but my child found plenty of garbage under his bed and when you closed the bathroom door there was dust and hair

Stayed in a dble bed room from 8/12-8/15 the smell of the room was musty, but neatly clean. The bthrm shower head needs to be fixed it leaked water spourted all on the wall once readjust directly into the tub. Didn't report it on a short stay. Breakfast was decent but pricey for 2 pple it was $53 I was like wow!!! went to Coney Island it only $7.49 which wasn't bad, the staff was very pleasant & helpful. But I will say overview your check out billing before leaving. There were some issues with triple billing get it corrected on the spot especially if your a early check out. One last thing the pool bottom looked dirty I didn't do that one,overall it was decent stay.

Clean, kind staff, fresh cookie, shower felt nice, roomy bathroom and tv was good. Pool, parking everything easy. I just wish the staff had given us a heads up about the side doors available closer to our room as opposed to walking from lobby! But wonderful

Exceptional

Bed was hard, carpets were dirty and torn up, the bathroom was dirty and out dated

Very good

The lobby was gorgeous. Breakfast was delicious. But the tub was slippery. My 51 year old husband stepped in the shower and slipped. And he was the first one to use the shower. Luckily no broken bones or sprains or I would have complained or possibly sued.

We stayed here 2 nights. The hotel was full & two reunions were going on. The first night check-in was fine but when we got to our room it was very cold. The TV was on with a welcome screen. We tried to turn the TV off using the remote & couldn’t. We tried going to Live TV, Netflix, looking in settings, looking for a power button on the actual TV…nothing worked. We also tried to turn off the air but the unit had a sign directing us to use the thermostat on the wall. That thermostat was dead & did not work. We called the front desk twice & let it ring 15-20 times, no answer. Finally we set the sleep timer on the TV to 30 min & turned the sound off. I got up a couple hours later & yanked the little door open on the AC unit & manually used the controls to turn it off. Bed was ok. Bathroom looked like it needs a re-do. The carpet was dirty & turned my feet black & the armchair had stains. We returned after an outing to stay the second night & no one had picked up our towels or left new ones. We tried calling the desk & it took multiple times again but were finally told someone would bring towels. After an hour we went down to the desk & got them. The desk clerk said “we have a lot of people staying here right now.” My main issue is I found this to be a poor Hilton Doubletree experience & Way over-priced for what we got. Do not recommend

The property still has not returned my $100 deposit stating they have but it’s still showing up on my credit card. I would like to have my deposit back. Again, the property did not return my $100 deposit stated to me that they did spoke to my credit card company looked on my statement. It is not been refunded.

I liked the location. The lobby was very pretty. The room i was in was next to the ice machine and community microwave. I had unfortunately overheard staff complaining about the fact that it had been draining and leaking for over a year and management had done nothing about it not necessarily sure if it's management or the owner however this is a conversation I heard outside of my door while also smelling the mildew in my room. The shower had mold in it. The shower head was clogged in some places. The actual room floor was really dirty. One of the pillows i had was stained with something i never saw before and had yo physically remove the pillow from the room. Upside, the two black women were kind to me.

Our room was clean and such but very HOT! The air conditioner was not the best I do understand it was hot out that day but it was so uncomfortable sleeping in a hot room.

👍

Nice, clean Not enough towels, they kept saying they had to clean some each day

The room was filthy. Bedroom mattress was uncomfortable, the side couch that transforms to bed was beyond disgusting. The hotel room is so old. Soaps and body gel was empty. Zero maintenance for the room. I don’t recommend.

Good

The paint surrounding the pool was chipping off the edges surrounding the entire area. The hot tub concrete looked bumpy and dirty. The ice vending machine had leaked water all over the floor. I will no longer trust a Doubletree Hilton again. Looks like it hasn't been remodeled in over 15 years.

The hotel was well kept and clean. Staff was very polite. Will stay there again

Wish the pool was outside