Residence Inn By Marriott Detroit Dearborn

Bad

Exceptional

New look and very clean

Everyone was nice

Its a nice comfortable space with good breakfast options. Rooms are super clean and comfy. I feel the front office team is not trained well. I have travelled to multiple hotels on this trip and this shortest stay was the most problematic. First the team couldnt find my booking, then I was told I cant be given a reciept becasue it will only say $0. How am I supposed to submit that to my organization? I have been requesting an invoice through booking.com for days and have not recieved a response.

Room was very nice but overly expensive. Stay at candlewood and get same type of room but bigger. For lower price I’m sure. My charge in receipt was 244.19 and my account was charged 270.00 . We were not informed of additional charge after checkout.

Exceptional

Exceptional

the location and spaciousness , and having a kitchen hearing construction early in the morning from the next room

My hotel stay was canceled by Residence Inn because after being given 3 different rooms, they all had dead bug over the pull out beds, so the hotel canceled my reservation and told my daughter and i to leave at 10/1030pm after we drove 9hours and 45 minutes to come stay for my mother's birthday party. The gave no alternative accommodations and told me I had to contact Hotels.com to get my money back. Hotels.com advised they would be issuing a refund as after speaking with the front desk person, it was acknowledged that the rooms provided to me had dead bugs on the mattress. To add insult to injury 2 woman over 500+ miles from home kicked out in the dark at a late hour, I see they have put a hold on my debit card today, 3/22 for no reason since you kicked me out. I wouldn't recommend anyone staying and if you stay anyway, check your room thoroughly.

Staff was great

Exceptional

The breakfast was excellent with a variety options. Large room withe excellent kitchenette. Location is secluded from restaurants bordering residential.

Pleasant

Horrible horrible very bad horrible associated with spring Hill and they both have awful customer service as well as they like to steal your money in your deposits horrible customer service horrible both ways Horrible do not go here

Very rude

Exceptional

Exceptional

Close proximity to Greenfield Village and the Henry Ford Museum. Comfortable, clean suites, and decent pillows. M/a

I asked them to fix my toilet twice and they didn't. Didn't even offer to switch my room.